At a Glance
- Tasks: Be the first point of contact for customer enquiries and provide top-notch support.
- Company: Join a friendly, people-focused company that values teamwork and communication.
- Benefits: Enjoy a pension scheme, private health cover, and a supportive work environment.
- Other info: Opportunities for skill development and involvement in exciting projects.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: GCSE English and Maths, strong communication skills, and a positive attitude.
The predicted salary is between 22000 - 27000 £ per year.
Customer Service Advisor
Department
Customer Services
Employment Type
Permanent - Full Time
Location
Douet House
Reporting To
- Customer Resolution Specialist
- Description
The role of the Customer Services Advisor, you will be the first point of contact for all customer enquiries by telephone, online, written and face to face.
As part of the Customer Services team, you will ensure that all contacts are dealt with in a professional and efficient manner.
Provide administration support in all areas of the department, including billing, customer communication, metering and debt collection.
Key Responsibilities
- Process incoming mail and resolve correspondence and queries from customers via face to face, telephone, letter, e-mail, social media or our website.
- Process payments received from customers whether by cash, cheque, credit card, electronic transfer, direct debit, or other means.
Assist with the management of our automated payment processes ensuring direct debit and continuous credit card payment and rejections are completed 4 times a month.
- Maintain customer records and process changes to customer details including change of address, closure of accounts, opening of accounts and all other admin processes when required.
- Processing meter data to ensure accurate billing with effective involvement in shared supplies solutions, whilst sustaining customer relationships to a successful conclusion.
- A positive involvement in data cleansing, projects, scanning and maintaining process documentation.
- Actively participate in wider business initiatives and cross departmental projects aimed at supporting strategic business objectives including employee consultation groups, charity, and social programmes.
- Carry out all other duties as and when required.
Skills, Knowledge and Expertise
- Communicates clearly and concisely over the telephone, face to face and in all written communication (GCSE English or equivalent).
- Computer literacy and numeracy (GCSE Maths or equivalent).
- Team Working - Works successfully with others as part of a team.
- Strives to meet customer expectations, delivering services that optimise quality and efficiency.
- Outgoing and positive attitude, with the ability to develop mutually beneficial relationships to enhance knowledge, experience, and services.
- The ability to plan and organise, work accurately under pressure with attention to detail.
- Good organisational and problem-solving skills, assists others to adapt to new systems and processes with a drive for continuous improvement.
- Able to debate ideas to drive the best solution for the team, customer and business.
Benefits
After completion of the probation period
- Pension - Membership of the defined contribution scheme.
Jersey Water pays 5% up to 5 years' service and then 10%, employees pay 5%.
A matching scheme is available whereby Jersey Water matches additional voluntary contributions up to a maximum of 5%.
- Death in Service - 4 times salary
- Private health scheme - Non contributory
On the non-financial front, we provide a friendly, people focussed work environment with a stimulating and rewarding quality of work.
We focus on continuous improvement and support those who wish to develop their skills and experience.
Customer Service Advisor employer: Jersey Water
Jersey Water is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for the Strategic Capital Delivery Lead role. With a strong focus on employee development and a commitment to sustainability, team members enjoy opportunities for professional growth while contributing to impactful projects that enhance the community's water infrastructure. Located in the picturesque setting of Jersey, employees benefit from a supportive culture that prioritises work-life balance and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jersey Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jersey Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jersey Water:Your cover letter is your chance to shine! Tell us why you want to work at Jersey Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jersey Water!
How to prepare for a job interview at Jersey Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
