Jersey Water is seeking a Customer Experience and Improvement Analyst to drive end-to-end process simplification and customer-first improvements across Customer Services, Operations and IT. You will map journeys, identify bottlenecks and unnecessary hand-offs, and apply Lean techniques to design simpler, more effective ways of working.
You will work with colleagues from Finance, Data and Operations to translate insights into practical requirements for change and measure progress against Right
Customer Experience & Process Improvement Analyst employer: Jersey Water
Jersey Water is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for the Strategic Capital Delivery Lead role. With a strong focus on employee development and a commitment to sustainability, team members enjoy opportunities for professional growth while contributing to impactful projects that enhance the community's water infrastructure. Located in the picturesque setting of Jersey, employees benefit from a supportive culture that prioritises work-life balance and fosters a sense of belonging.
