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- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: Join E.ON, a leading energy company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, flexible working options, and a fantastic benefits package.
- Why this job: Experience variety, independence, and the satisfaction of helping people in your community.
- Qualifications: Must be a trained Meter Engineer with customer-facing experience and a valid UK driving licence.
- Other info: Permanent role with opportunities for growth and an inclusive work environment.
The predicted salary is between 36000 - 46000 £ per year.
Salary: £41,191 + £1,200 on-target reward scheme & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you! We are currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you will play an important role in helping our customers resolve their debts. You will work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
We will provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We will train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you will be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you are looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key Responsibilities- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- SMART Meter & Dual Fuel trained.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
The salary for this role is £41,191. This includes a base salary of £36,131 + £1,860 skilled allowance for gas metering and revenue protection work (added to your salary as soon as you complete your training) + £2,000 location allowance. There is an achievable £1,200 on-target reward scheme, with the potential to earn more for higher performance. This is a permanent role. Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we have proven that we are committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we are happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share. As a Disability Confident Employer we interview every disabled applicant who meets the minimum criteria for the role. We have exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
SMART Meter Engineer Support Agent - Dual Fuel - London - Full Time/Part Time employer: Jersey Electricity plc
Contact Detail:
Jersey Electricity plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - London - Full Time/Part Time
✨Tip Number 1
Familiarise yourself with the SMART metering technology and its benefits. Being knowledgeable about how SMART meters work and their advantages for customers will help you stand out during interviews, as it shows your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves helping customers resolve their debts, demonstrating your ability to communicate effectively and empathise with their situations will be crucial in making a positive impression.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare for situational questions related to problem-solving and negotiation. Think of examples from your past experiences where you've successfully resolved issues or negotiated solutions, as these will likely come up during the interview process.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - London - Full Time/Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, particularly focusing on your skills in electricity and gas metering. Include any relevant qualifications like MOCOPA/CMA1/MET2 and emphasise your customer-facing experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to resolve issues effectively. Mention your flexibility and willingness to work varied hours, as this role offers no set shifts.
Highlight Relevant Skills: In your application, emphasise your excellent verbal communication and negotiation skills. Provide examples of how you've successfully communicated with customers in the past, especially in challenging situations.
Showcase Your Commitment to Safety: Given the responsibilities around Health & Safety and customer vulnerability, include any relevant experience or training you have in these areas. This will demonstrate your awareness and commitment to maintaining safety standards.
How to prepare for a job interview at Jersey Electricity plc
✨Showcase Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be helping customers resolve their debts. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your ability to empathise and negotiate effectively.
✨Highlight Your Technical Expertise
Make sure to discuss your experience with SMART meters and dual fuel systems. Mention any relevant qualifications like MOCOPA or CMA1, and be ready to explain how you can apply this knowledge to help customers in their energy needs.
✨Demonstrate Flexibility and Independence
This role offers flexibility in working hours and routes. Share instances where you've successfully managed your time and worked independently, showcasing your ability to adapt to different situations while maintaining high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face in the role, such as dealing with vulnerable customers or planning efficient routes, and prepare thoughtful responses.