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- Tasks: Support customers with energy debts and install SMART meters while providing excellent service.
- Company: Join E.ON, a leader in the energy transition committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, flexible working options, and a fantastic benefits package including 26 days holiday.
- Why this job: Experience variety, independence, and job satisfaction while making a positive impact on customers' lives.
- Qualifications: Must be SMART Meter & Dual Fuel trained with customer-facing experience and a valid UK driving licence.
- Other info: This is a permanent role with opportunities for personal development and a supportive work environment.
The predicted salary is between 39000 - 42000 £ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
SMART Meter Engineer Support Agent – Dual Fuel – Aberdeenshire
Here\’s what you\’ll be doing
Salary – £41,791 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you\’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- SMART Meter & Dual Fuel trained.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here\’s what else you need to know
- The salary for this role is up to £41,791. This includes a base salary of £39,451, revenue protection work (added to your base salary as soon as you complete your training), skilled allowance for gas metering plus an on-target reward scheme, with the potential to earn up to another £4,800 for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th), we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realize the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible options, including full time, part time and job share.
- As a Disability Confident Employer, we interview every disabled applicant who meets the minimum criteria for the role.
- We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
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SMART Meter Engineer Support Agent - Dual Fuel - Aberdeenshire employer: Jersey Electricity plc
Contact Detail:
Jersey Electricity plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - Aberdeenshire
✨Tip Number 1
Familiarise yourself with the latest SMART meter technologies and trends in the energy sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved customer issues in previous roles. Highlighting your problem-solving skills and customer service experience will be crucial for this position.
✨Tip Number 4
Showcase your flexibility and adaptability during the interview. Since the role involves varied tasks and responsibilities, emphasising your ability to manage different situations will make you a strong candidate.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - Aberdeenshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, particularly focusing on your skills in customer service and any relevant qualifications like MOCOPA/CMA1/MET2. Tailoring your CV to the specific job will help you stand out.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission of leading the energy transition to net zero and your commitment to excellent customer service.
Highlight Relevant Experience: When detailing your work history, emphasise any previous roles that involved customer interaction or problem-solving. Use specific examples to demonstrate how you've successfully helped customers in the past.
Showcase Flexibility and Adaptability: Given the flexible nature of the role, mention any experiences where you've successfully adapted to changing circumstances or worked independently. This will show that you're a good fit for the dynamic environment they offer.
How to prepare for a job interview at Jersey Electricity plc
✨Show Your Customer Service Skills
As a SMART Meter Engineer Support Agent, you'll be interacting with customers regularly. Highlight your previous customer-facing experience and share specific examples of how you've successfully resolved issues or improved customer satisfaction.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of SMART meters and dual fuel systems. Be prepared to discuss your training and any relevant certifications, such as MOCOPA or CMA1, to show that you have the technical expertise required for the role.
✨Emphasise Flexibility and Independence
This role offers a lot of independence and flexibility. Be ready to discuss how you manage your time effectively and how you would plan your routes to ensure efficiency while reducing carbon footprint.
✨Prepare Questions About the Company Culture
E.ON values diversity and inclusion, so it’s a good idea to ask questions about their company culture. This shows your interest in their values and helps you determine if it's the right fit for you.
