At a Glance
- Tasks: Lead the delivery and performance of IT services, ensuring 24/7 availability and incident resolution.
- Company: Join Cadent, a key player in the UK energy sector, driving innovation for a greener future.
- Benefits: Enjoy flexible working, annual bonuses, generous holidays, and career development opportunities.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
- Why this job: Make a real impact on customer-focused IT services while collaborating with diverse teams.
- Qualifications: Experience in IT service management, strong communication skills, and ITIL Foundation qualification required.
The predicted salary is between 43200 - 72000 € per year.
Own the service. Drive the experience. Deliver excellence.
Be the operational heartbeat behind our IT services.
As our Service Owner Specialist, you\'ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you\'ll be the go-to expert for operational excellence, incident resolution, and continuous improvement.
This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.
Why you will love this role:
- Service Leadership- Own the performance and integrity of critical IT services.
- Operational Impact- Ensure 24x7x365 service availability and rapid incident resolution.
- Strategic Influence- Collaborate with senior stakeholders and vendors to drive improvements.
- Continuous Improvement- Lead service reviews, audits, and performance reporting.
- Cross-Functional Collaboration- Work across IT, business, and supplier teams to deliver results.
What you\'ll bring:
- Extensive IT service management experience in a multi-sourced environment.
- Strong background in managing third-party service providers and SLAs.
- ITIL Foundation qualification (minimum).
- Proven ability to lead, influence, and manage change.
- Excellent communication skills with the ability to translate technical issues into business language.
- Experience with PRINCE2 and Agile methodologies.
- Strong customer service ethos and stakeholder engagement skills.
At Cadent, we\'re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We\'re making a difference through innovation and new ways of working. Together, we\'re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What\'s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that\'s why we\'re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life\'s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don\'t meet every requirement? No problem! If you\'re excited about this opportunity but your experience doesn\'t align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men\'s Engagement Network (M.E.N) - can\'t wait to welcome you!
What\'s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
#J-18808-LjbffrService Owner Specialist in Coventry employer: Jersey Electricity plc
At Cadent, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises innovation and employee well-being. As a Service Owner Specialist, you will enjoy a range of benefits including a generous pension scheme, flexible working options, and extensive career development opportunities, all while contributing to our mission of delivering reliable and customer-focused IT services for a greener future. Join us in making a meaningful impact as we support the UK government's net zero targets and foster a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Service Owner Specialist in Coventry
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for the Service Owner Specialist role. Understanding how to apply these concepts in real-world scenarios will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience with third-party service providers. Engaging in conversations can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led service improvements or resolved incidents in previous roles. Being able to articulate your experiences clearly will showcase your capability to handle the responsibilities of this position.
✨Tip Number 4
Research Cadent's current IT services and any recent initiatives they've undertaken. Showing that you understand their operations and challenges will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Service Owner Specialist in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your extensive IT service management experience, particularly in multi-sourced environments. Emphasise your background in managing third-party service providers and SLAs, as well as any relevant qualifications like ITIL Foundation.
Craft a Compelling Cover Letter:In your cover letter, express your passion for operational excellence and how your leadership and technical insight can contribute to Cadent's mission. Mention specific examples of how you've driven improvements in previous roles.
Highlight Relevant Skills:Clearly outline your skills in communication, stakeholder engagement, and change management. Provide examples of how you've successfully translated technical issues into business language and collaborated with senior stakeholders.
Showcase Continuous Improvement Initiatives:Discuss any experiences you have leading service reviews, audits, or performance reporting. Highlight your familiarity with PRINCE2 and Agile methodologies, and how these have helped you achieve operational impact in past roles.
How to prepare for a job interview at Jersey Electricity plc
✨Showcase Your Service Management Experience
Be prepared to discuss your extensive IT service management experience, especially in multi-sourced environments. Highlight specific examples where you've successfully managed third-party service providers and met SLAs.
✨Demonstrate Leadership Skills
This role requires strong leadership and the ability to influence change. Share instances where you've led teams or projects, particularly in driving operational excellence and incident resolution.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice translating technical issues into business language, as you'll need to engage with senior stakeholders and vendors effectively.
✨Emphasise Continuous Improvement
Prepare to discuss your approach to continuous improvement. Be ready to share examples of how you've led service reviews, audits, or performance reporting to enhance service delivery.
