At a Glance
- Tasks: Install and repair home technology and appliances while providing top-notch customer support.
- Company: Join Jersey Electricity, a leader in home technology services.
- Benefits: Enjoy competitive pay, private healthcare, discounts, and flexible working options.
- Other info: Work in a supportive team with great career growth opportunities.
- Why this job: Be the tech hero for customers, solving problems and enhancing their home experience.
- Qualifications: Experience in appliance repair or technical support is essential; a passion for learning is a plus.
The predicted salary is between 34344 - 35520 £ per year.
At Jersey Electricity, we’re excited to offer an opportunity for a Home Technology & Appliance Service Technician to join our team. This role is all about delivering technical support to our customers, whether that’s installing new products, diagnosing faults, or providing expert advice. You’ll work with a range of appliances, IT equipment, and home entertainment systems, helping customers get the most from their purchases. Acting as an important link between our sales and service teams, you’ll play a key part in creating a smooth, positive experience for every customer.
We encourage applications from people of all backgrounds and experience levels. If you enjoy problem‑solving, working with technology, and helping others, this could be a great fit.
Key Responsibilities- Installation & Setup
- Deliver and set up appliances, IT products, TV/AV, and other Powerhouse products in line with company standards
- Ensure all installations are carried out safely and meet required regulations
- Provide friendly, practical advice on upgrades or complementary products where appropriate
- Repairs & Technical Support
- Diagnose and repair faults across appliances, IT equipment, and TV/AV products
- Provide clear and accurate repair assessments, following manufacturer guidance
- Support customers both in their homes and remotely when needed
- Returns & Quality Control
- Test and troubleshoot faulty items before returning them to suppliers
- Share technical insights and support with the admin team to ensure accurate processing
- Customer Service
- Respond to service requests in a timely and professional manner
- Keep customers informed throughout the process and ensure a positive experience
- Strong communication and customer service skills
- Good organisation and time management
- A logical, methodical approach to troubleshooting
- Confident IT skills, including Microsoft Office and relevant systems
- Ability to work independently as well as part of a team
- Ability to explain technical information in a clear and simple way
- Safe manual handling and lifting practices
We acknowledge that not all candidates will demonstrate proficiency in all aspects listed below. If you have experience in some of these areas and are willing to learn, we’d still love to hear from you:
- Installation and maintenance of appliances (e.g. washing machines, ovens, refrigeration, dishwashers)
- Plumbing connections for household appliances
- Setup and maintenance of AV and IT equipment
- Fault finding using tools and diagnostic software
- Understanding of manufacturer guidelines for appliances and electronics
- Basic knowledge of Wi‑Fi networks and connected devices
- Previous roles in appliance repair or technical support (essential)
- Hands‑on experience with AV, IT, or appliance installations (desirable)
- Full UK driving licence (essential)
- Medium Goods Vehicle Licence (desirable)
- Appliance repair certification or manufacturer training (desirable)
- IT support or technical certifications (desirable)
- Electrical safety certification or relevant qualification for cooker installation (desirable)
- PAT Testing qualification (desirable)
- Friendly, professional, and approachable
- A practical problem‑solver with good attention to detail
- Open to learning and adapting as technology evolves
- A supportive and collaborative team player
- Committed to working safely and following best practice
At Jersey Electricity, we provide a complete benefit package to promote the well-being of all employees. This includes financial benefits like private healthcare, free onsite parking, discounted electricity rates, and discounts at our Powerhouse shop. We also provide competitive salaries above the living wage and a great pension plan. For your physical and mental wellbeing, discounted Active card membership, free weekly fruit, and access to trained Mental Health First Aiders. We believe in work‑life balance including flexible working and strive to provide you with everything you need to enjoy your job and personal life.
We are committed to equal opportunity and value diversity, without discrimination based on race, religion, colour, gender, sexual orientation, gender re‑assignment, parental status, age, or disability.
Home Technology & Appliance Service Technician employer: Jersey Electricity plc
At Jersey Electricity, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and promotes employee well-being. Our Home Technology & Appliance Service Technicians benefit from competitive salaries, comprehensive health packages, and opportunities for professional growth in a dynamic environment located in the beautiful Channel Islands. With a focus on work-life balance and a commitment to employee development, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Home Technology & Appliance Service Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Home Technology & Appliance Service Technician
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Jersey Electricity plc's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Jersey Electricity plc. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Jersey Electricity plc
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Jersey Electricity plc.
