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- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a meaningful impact by guiding families through significant life moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
- Other info: Flexible working hours and potential for bonuses make this role rewarding.
The predicted salary is between 25652 - 25652 £ per year.
We are looking for an empathetic and well-organised individual to join our team at Ian Clarke Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Sale, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact And Responsibilities...
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), you will:
- Support families with empathy, professionalism, and attention to detail.
- Arrange funerals that meet family wishes, cultural practices, and legal requirements.
- Oversee day-to-day branch operations, including administration and presentation.
- Liaise with suppliers such as ministers, celebrants, and florists.
- Lead chapel visits, as required, supporting the families with their requests.
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity’s standards of professionalism, care, and service.
Skills and Knowledge...
We are looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations.
- Communication, organisation, and administrative skills - confident with legal paperwork.
- Confidence working independently, with branch-level responsibility.
- Comfort in settings where the deceased may be resting, including chapel visits.
- A willingness to work flexibly (including weekends/on-call if needed).
- A Full UK Driving Licence (desirable, not essential).
- Experience in customer service, care, or admin (beneficial - complete training is provided).
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes.
- Commission Potential: up to £2,000.00 OTE per annum.
- Bonus Potential: Unlock the possibility of earning additional bonuses.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover.
- Health & Wellbeing Programme: Benefit from an employee assistance programme.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year.
- Pension Scheme: Plan for the future with our contributory pension scheme.
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We have led the way in supporting families with care, compassion, and professionalism.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.
Funeral Service Specialist Level One in Sale employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One in Sale
✨Tip Number 1
Get to know the company! Research Ian Clarke Funeral Directors and understand their values and services. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with families during tough times, think about how you can convey compassion and support. Role-play scenarios with friends or family to get comfortable with these conversations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about the role and the company culture. They might share insights that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Ian Clarke Funeral Directors.
We think you need these skills to ace Funeral Service Specialist Level One in Sale
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side. Share experiences where you've supported others in tough times, as this role is all about being there for families when they need it most.
Be Organised: Highlight your organisational skills! Mention any experience you have with managing details or paperwork, as this job requires a keen eye for detail and the ability to juggle multiple tasks smoothly.
Tailor Your Application: Make sure to tailor your application to our job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit into our team at Ian Clarke Funeral Directors.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you. Hit that 'apply' button and take the first step towards joining our caring team!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company Values
Familiarise yourself with Dignity's mission and values. Understanding their commitment to care and professionalism will help you align your answers with what they’re looking for. Mention specific aspects of their service that resonate with you during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in sensitive situations. Think about how you would handle various scenarios, such as dealing with a distressed family member or managing multiple tasks at once. Practising these responses can help you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about their training programmes or how they support staff in emotionally challenging situations. This shows you're serious about contributing to their mission.
