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For Companies At a Glance
- Tasks: Support families with empathy and professionalism during sensitive times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, communication skills, and a willingness to learn are essential.
- Other info: Flexible hours and potential for bonuses make this role rewarding.
The predicted salary is between 13384 - 16000 £ per year.
We're looking for an empathetic and well-organised individual to join our team at Middleton & Wood Funeral Directors as a Funeral Service Specialist. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Wigan, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Your Impact And Responsibilities
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, click the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Funeral Service Specialist in Middleton employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in Middleton
✨Tip Number 1
Get to know the company! Research Middleton & Wood Funeral Directors and understand their values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families during tough times, think of scenarios where you can demonstrate your compassion and professionalism. Role-playing with a friend can help you feel more prepared.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Middleton & Wood.
We think you need these skills to ace Funeral Service Specialist in Middleton
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others, especially in sensitive situations. This role is all about guiding families with care, so we want to know how you can bring that empathy to our team.
Be Organised and Detail-Oriented: Highlight your organisational skills and attention to detail in your application. Mention any relevant experience where you've managed tasks or handled paperwork, as this will show us you're ready to keep everything running smoothly at the branch.
Tailor Your Application: Make sure to customise your application for this specific role. Use keywords from the job description, like 'professionalism' and 'support', to demonstrate that you understand what we're looking for in a Funeral Service Specialist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining our team at Middleton & Wood Funeral Directors!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with families and provide the reassurance they need.
✨Know the Details
Familiarise yourself with the specifics of funeral arrangements, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're prepared and serious about the role.
✨Highlight Your Organisation Skills
This role requires excellent organisational skills. Be ready to talk about how you manage multiple tasks and ensure everything runs smoothly. Use specific examples from past experiences to illustrate your capabilities.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company and the role. This shows your genuine interest and helps you understand how you can contribute to the team. Consider asking about their approach to community outreach or how they support staff development.
