Senior Operations Manager in Maidenhead

Overview

Contract: Full-time, Permanent; Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home); Salary: Up to £80,000 per annum depending on experience.

About Us: Dignity Legal Services is being built to change probate delivery at scale. We are a new legal services business within the Dignity Group, combining the backing and stability of a large group with a start-up pace and product-led mindset. We aim to rebuild probate to be faster, clearer and more human, while maintaining quality and regulatory standards as volumes grow.

The Role: We are looking for a highly driven, operation-focused leader to design and run a scalable probate operating model as we scale over the next 12-24 months. You will lead and grow a team of probate case managers, bring consistency to delivery, and work with legal, product and technology teams to modernise probate delivery, including exploring automation and AI to reduce time to complete probate. Probate is a complex process for customers; this role is critical to making it simpler, faster and more transparent while maintaining regulatory standards as volumes increase.

Responsibilities

• Design and implement a single, scalable operating model for probate delivery.
• Lead, manage and develop a growing team of probate case managers.
• Reduce time to complete probate while maintaining high quality and compliance standards.
• Define, embed and continuously improve clear processes, workflows and service standards.
• Establish QA frameworks and performance metrics across the probate journey.
• Use data to identify bottlenecks and drive operational improvements.
• Work closely with Product and Technology teams to implement tooling, automation and AI-led improvements.
• Recruit, onboard and develop high-performing team members.
• Provide clear operational reporting and recommendations to senior leadership.

What we are looking for

• Proven experience designing and running operational processes in a regulated or professional services environment.
• Strong people leadership experience, including managing and scaling teams.
• High level of technical and data literacy, with a genuine interest in automation and AI.
• A delivery-focused mindset with a bias towards action and continuous improvement.
• Comfortable challenging existing ways of working and driving change at pace.
• Experience in legal services or probate is beneficial but not essential; mindset and capability matter more than tenure.

What We Offer

• Annual salary of up to £80,000 depending on experience.
• 25 Days Holiday + Bank Holidays.
• BUPA Healthcare (Self).
• X2 Life Assurance.
• Pension Scheme.
• Hybrid flexible working (3 days in Maidenhead office).
• Significant scope for growth and responsibility as the business scales.

Next steps

To be considered for this role, please submit your application via the "apply" button, where a member of our Talent Team will review your application.

Regulatory and Inclusion

This role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we adopt high standards and employ individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If considered for a role, you will provide permission for relevant checks and assessments during recruitment and onboarding. The checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). All roles will require a criminal record check and further enhanced checks may apply. Some roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained during the recruitment process.

Equality, Diversity And Inclusion

Our Vision is to connect with clients, colleagues, company, and communities based on our principles while celebrating differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.