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- Tasks: Lead and manage crematorium operations, ensuring exceptional service and community outreach.
- Company: Join a compassionate team dedicated to providing meaningful farewells.
- Benefits: Competitive salary, 25 days leave, private healthcare, and annual bonuses.
- Why this job: Make a real impact in the community while leading with empathy and integrity.
- Qualifications: Experience in team management and operational excellence in sensitive environments.
- Other info: Full training provided with strong career development opportunities.
The predicted salary is between 35000 - 46000 £ per year.
Location: Loughborough Crematorium, Loughborough
Job Type: Full‑Time, Permanent
Salary: Up to £41,000 per annum
Are you a commercially astute and people‑focused leader ready to make a difference in a meaningful sector? We are looking for an inspiring and proactive Business Leader to manage and grow operations at our Loughborough Crematorium – ensuring exceptional service for families, strong team performance, and sustainable business results.
As the key leader at your crematorium, you will oversee every aspect of the site – from service delivery and standards to community outreach and revenue generation – all while ensuring care, dignity, and professionalism at every stage.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you will ensure these values are honoured every day by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
The Role
This is a high‑impact role where your leadership will drive both operational success and customer satisfaction. You will be responsible for leading your team, overseeing day‑to‑day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.
Key Responsibilities
- Lead all aspects of crematorium operations, ensuring exceptional service and legal compliance
- Manage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staff
- Oversee daily scheduling, chapel coordination, and the cremation process with dignity and precision
- Ensure respectful and professional care for the deceased at all times
- Develop and implement marketing strategies to raise awareness and increase memorialisation uptake
- Monitor financial performance, cost control and resource allocation to ensure profitability
- Build strong relationships with funeral directors, clergy/celebrants and local stakeholders
- Uphold high standards of Health and Safety, environmental compliance and site presentation
- Ensure compliance with FCA standards for all pre‑need funeral and memorial plans
About You
- Has a strong background in team and operational management
- Leads with empathy, integrity and professionalism
- Understands the importance of delivering service excellence in emotionally sensitive settings
- Has strong commercial awareness and confidence in managing budgets and KPIs
- Is a confident communicator, both with staff and members of the public
- Is comfortable using systems and tools for scheduling, reporting and compliance
- Can work autonomously and make sound decisions under pressure
Desirable experience
- Experience managing crematorium, cemetery or other service‑based facilities
- Strong understanding of environmental and legal regulations in the cremation sector
- Knowledge of memorialisation products and crematoria‑based customer services
What We Offer
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance and employee assistance programme
- BUPA private healthcare (Self)
- Annual company bonus
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products and create a better place to work. Whoever you are, wherever you are from, and whatever your life looks like, we would love to hear from you. And if there is anything you need to make the process more accessible, please let us know.
FCA Statement
We are regulated by the FCA, so some roles may be subject to background checks.
Business Leader (Crematoria) in Loughborough employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Leader (Crematoria) in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around compassion and care, and think about how your experience aligns with that. We want to see you shine and show how you can make a difference!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Crematorium Business Leader role. Highlight your leadership skills and experience in managing teams, as well as your understanding of the sensitive nature of the work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a positive impact in the community.
We think you need these skills to ace Business Leader (Crematoria) in Loughborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the role shine through. We want to see how much you care about providing exceptional service and leading a team in such a meaningful sector.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in operational management and team leadership, as these are key for us at StudySmarter. Use specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for the Crematorium Business Leader role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this impactful role. We can’t wait to hear from you!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Know the Company Values
Before your interview, take some time to understand the core values of the company. As a Crematorium Business Leader, you'll need to embody compassion and professionalism. Familiarise yourself with their mission to ensure every farewell is delivered with care, as this will help you align your answers with what they truly value.
✨Showcase Your Leadership Skills
Prepare specific examples that demonstrate your leadership experience, especially in emotionally sensitive settings. Think about times when you've successfully managed a team or improved service delivery. Highlight how you led with empathy and integrity, as these qualities are crucial for this role.
✨Understand the Operational Challenges
Research common operational challenges faced by crematoria and be ready to discuss how you would address them. This could include managing scheduling, ensuring compliance with regulations, or maintaining high standards of service. Showing that you have a proactive approach to problem-solving will impress your interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about their community outreach initiatives or how they measure success in terms of customer satisfaction. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
