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- Tasks: Support families during difficult times by arranging funerals with care and professionalism.
- Company: Join B Wallis & Son Funeral Directors, a compassionate team in Dagenham.
- Benefits: Competitive salary, commission potential, life assurance, and generous holiday allowance.
- Why this job: Make a meaningful impact in people's lives during their most challenging moments.
- Qualifications: Empathy, communication skills, and a willingness to learn; customer service experience is a plus.
- Other info: Comprehensive training and professional development opportunities available.
The predicted salary is between 29279 - 31279 £ per year.
We are looking for an empathetic and well-organised individual to join our team at B Wallis & Son Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Dagenham, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Your role and impact means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact And Responsibilities
- Supporting families with empathy, professionalism, and attention to detail.
- Arranging funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products.
- Overseeing day-to-day branch operations, including administration and presentation.
- Liaising with suppliers such as ministers, celebrants, and florists.
- Leading chapel visits, as required, supporting the families with their requests.
- Taking accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Representing the branch in the local community and contributing to outreach.
- Training in Funeral Conducting to assist with ceremonial duties during peak times.
- Upholding Dignity's standards of professionalism, care, and service.
Skills and Knowledge
- Compassion, calmness, and empathy in emotionally sensitive situations.
- Communication, organisation, and administrative skills - confident with legal paperwork.
- Confident working independently, with branch-level responsibility.
- Comfortable in settings where the deceased may be resting, including chapel visits.
- Willingness to work flexibly (including weekends/on-call if needed).
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.
- Experience in customer service, care, or admin (beneficial - complete training is provided).
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation commission potential: up to £2,000.00 OTE per annum.
- Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year.
Funeral Service Specialist in London employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in London
✨Tip Number 1
Get to know the company! Research B Wallis & Son Funeral Directors and understand their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about the work we do.
✨Tip Number 2
Practice your empathy skills! Role-play with a friend or family member to simulate conversations with grieving families. This will help you feel more comfortable and confident when it comes to showing compassion during the real deal.
✨Tip Number 3
Prepare some thoughtful questions for your interview. Ask about the team dynamics or how they support each other in challenging situations. This shows us you’re serious about being part of our community and want to contribute positively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our team at B Wallis & Son.
We think you need these skills to ace Funeral Service Specialist in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to supporting families.
Show Your Empathy: This role is all about compassion and understanding. Make sure to highlight any relevant experiences where you've provided support or care to others, especially in sensitive situations. It’ll show us you’re a great fit!
Attention to Detail Matters: In this line of work, every detail counts. When filling out your application, double-check for any typos or errors. A polished application reflects your commitment to professionalism, which is key in our industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Research B Wallis & Son Funeral Directors before your interview. Familiarise yourself with their values, services, and community involvement. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you'd handle sensitive situations. Think of examples where you've had to manage delicate conversations or provide support. Practising these scenarios will help you articulate your thought process and reassure the interviewers of your capability.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, especially in high-pressure situations. Share specific examples from past experiences that showcase your attention to detail and ability to keep things running smoothly.
