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For Companies At a Glance
- Tasks: Lead a compassionate team in delivering meaningful funeral services and support families during tough times.
- Company: Join Ginns & Gutteridge Funeral Directors, a trusted name in the community.
- Benefits: Enjoy a competitive salary, generous leave, and comprehensive training opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a caring, professional attitude are essential.
- Other info: Full training provided; no previous funeral experience required.
The predicted salary is between 28003 - 39204 £ per year.
We're looking for a compassionate and reliable individual to join our team at Ginns & Gutteridge Funeral Directors as a Funeral Operations Team Leader (FSO Level 3). This role offers the chance to support families at one of life's most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
You’ll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you’ll help maintain our trusted presence in the community.
You’ll support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one-to-ones, team meetings and supporting the Funeral Director within your branch.
Key Responsibilities
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team
- Carry out one-to-ones with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families including, taking first calls and lead on inter-cares
- Complete Garage orders to support operational efficiency and able to lead back of house, including service delivery
- Support the Funeral Director in delivering a seamless service and ceremonial work
- Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
About You
We’re Looking For Someone Who:
- Confident in overseeing team training, mentoring and conducting regular 121's
- Has experience within a Team Leader or shift management role
- Demonstrates empathy, professionalism, and composure under pressure
- Has a respectful, caring approach when supporting both colleagues and families
- Is physically capable of manual handling tasks, including lifting and carrying
- Is comfortable working in direct contact with the deceased in a variety of conditions
- Is reliable, flexible, and able to work outside standard hours when needed
- Takes pride in presenting themselves in a professional and dignified manner
- Holds a Full UK Driving Licence (essential)
No previous funeral experience is necessary, however experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.
What We Offer
A fulfilling and meaningful role supporting families in your community. Full training and personal development opportunities. 30 - 33 days annual leave, inclusive of.
Funeral Operations Team Leader in Leicester employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the funeral industry or related fields. Attend local events or join online groups where you can connect with others. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the role of a Funeral Operations Team Leader. Think about how you would handle sensitive situations and be ready to share your experiences that showcase your empathy and leadership skills.
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your compassionate nature. Use your cover letter to tell a story about why you want to support families during their difficult times.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate your passion for the role.
We think you need these skills to ace Funeral Operations Team Leader in Leicester
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. This role is all about supporting families during tough times, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you clearly outline your skills and experiences that relate to the Funeral Operations Team Leader role.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor it specifically for us at Ginns & Gutteridge. Mention how your background aligns with our values and the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Understand the Role Deeply
Before your interview, take some time to really understand what being a Funeral Operations Team Leader involves. Familiarise yourself with the responsibilities listed in the job description, especially around supporting families and overseeing team training. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Empathy
This role is all about compassion and support during sensitive times. Be prepared to share examples from your past where you've demonstrated empathy and professionalism, especially in challenging situations. This will show that you can handle the emotional aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions to ask about the team dynamics, training processes, or how they support their staff. This not only shows your interest but also helps you gauge if this is the right environment for you.
✨Dress the Part
First impressions matter, especially in a role that requires professionalism and dignity. Make sure to dress smartly for your interview. A polished appearance will reflect your respect for the position and the values of the company.
