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- Tasks: Support families during difficult times by arranging meaningful funerals with care and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a compassionate role.
- Qualifications: Empathy, communication skills, and a willingness to learn are essential; training provided.
- Other info: Flexible working hours and potential for bonuses make this a rewarding opportunity.
The predicted salary is between 22600 - 25600 £ per year.
Location: Preston, Ireland
Job Type: Full-time, 38.33 hours per week, 6 months fixed term contract
Salary: £25,652 per annum
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact And Responsibilities
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Service Specialist (Level One), You Will:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion, and precision, offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge We’re Looking For:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills – confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer:
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps:
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us:
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company.
As part of the Dignity Group, we also operate Farewell, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.
Here to help whenever you need us.
FCA Statement: The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.
Funeral Service Specialist Level One in Lancaster employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Dignity and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll need to demonstrate compassion and understanding. Role-play with a friend or family member to get comfortable discussing sensitive topics.
✨Tip Number 3
Prepare questions for your interview! Think about what you want to know about the role and the team. This shows you're engaged and helps you figure out if it's the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the Dignity family.
We think you need these skills to ace Funeral Service Specialist Level One in Lancaster
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others in tough times. This role is all about guiding families with care, so we want to know how you connect with people.
Be Detail-Oriented: Highlight your attention to detail in your written application. Whether it's about arranging funerals or handling paperwork, we need to know you can manage the finer points with precision and clarity.
Communicate Clearly: Your communication skills are key! Make sure your application is well-structured and easy to read. We appreciate clear and concise writing that reflects your ability to convey important information effectively.
Apply Through Our Website: Don’t forget to hit that 'apply' button on our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen to join our team at Dignity!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in emotionally sensitive situations. This will demonstrate your ability to connect with grieving families and show that you understand the importance of compassion in this role.
✨Know the Details
Familiarise yourself with the legal requirements and cultural practices related to funerals. Being able to discuss these details confidently will show that you're prepared and knowledgeable, which is crucial for arranging funerals with clarity and precision.
✨Practice Your Communication Skills
Effective communication is vital in this role. Prepare to discuss how you've handled difficult conversations in the past. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate Your Organisational Skills
This position requires strong organisational abilities. Be ready to talk about your experience managing multiple tasks or projects simultaneously. Highlight any relevant administrative skills that showcase your attention to detail and ability to oversee day-to-day operations.
