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- Tasks: Support families with empathy and professionalism while arranging meaningful funerals.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
- Other info: Flexible working hours and potential for bonuses make this role rewarding.
The predicted salary is between 25652 - 35813 £ per year.
Join to apply for the Funeral Service Specialist Level One role at Jeroen den Hartog Photography & Image Processing.
Location: Carrells Funeral Services, Havant
Job Type: 38.33 Hours per week
Salary: £25,652 per annum
We are looking for an empathetic and well-organised individual to join our team as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Havant, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Your Impact And Responsibilities
- Supporting families with empathy, professionalism, and attention to detail.
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - offering all relevant products.
- Oversee day-to-day branch operations, including administration and presentation.
- Liaise with suppliers such as ministers, celebrants, and florists.
- Lead chapel visits, as required, supporting the families with their requests.
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity's standards of professionalism, care, and service.
Skills and Knowledge – We are Looking For Someone With
- Compassion, calmness, and empathy in emotionally sensitive situations.
- Communication, organisation, and administrative skills – confident with legal paperwork.
- Confidence working independently, with branch-level responsibility.
- Comfortable in settings where the deceased may be resting, including chapel visits.
- Willingness to work flexibly (including weekends/on-call if needed).
- A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important.
- Experience in customer service, care, or admin (beneficial – complete training is provided).
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Next Steps
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company.
As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we would love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Funeral Service Specialist Level One in Havant employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One in Havant
✨Tip Number 1
First things first, research the company! Get to know Dignity and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice your communication skills. As a Funeral Service Specialist, you'll need to be calm and empathetic. Role-play with a friend or family member to get comfortable discussing sensitive topics and providing support.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the funeral industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Dignity family and making a difference in your community.
We think you need these skills to ace Funeral Service Specialist Level One in Havant
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others in tough situations. This role is all about empathy, so make sure we feel that connection through your words.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and easy to read. Highlight your organisational skills and any relevant experience that shows you can handle the day-to-day operations smoothly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention how your skills align with our needs, especially around supporting families and managing sensitive situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in emotionally sensitive situations. This will demonstrate your ability to connect with families and provide the reassurance they need.
✨Know the Details
Familiarise yourself with the legal requirements and cultural practices related to funerals. Being knowledgeable about these aspects will show that you take the role seriously and are prepared to handle the responsibilities that come with it.
✨Highlight Your Organisational Skills
Talk about your experience in managing administrative tasks and how you ensure everything runs smoothly. Mention any specific tools or methods you use to stay organised, as this is crucial for overseeing day-to-day branch operations.
✨Be Ready for Scenario Questions
Prepare for questions that may ask how you would handle specific situations, such as dealing with a distressed family member or coordinating with suppliers. Practising these scenarios can help you articulate your thought process and showcase your problem-solving skills.
