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- Tasks: Support families during difficult times by arranging meaningful funerals with care and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
- Other info: Flexible working hours and potential for bonuses make this role rewarding.
The predicted salary is between 29279 - 29279 £ per year.
We are looking for an empathetic and well-organised individual to join our team at B Wallis & Son Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Dagenham, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships.
Your role and impact:
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact And Responsibilities:
- Supporting families with empathy, professionalism, and attention to detail.
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products.
- Oversee day-to-day branch operations, including administration and presentation.
- Liaise with suppliers such as ministers, celebrants, and florists.
- Lead chapel visits, as required, supporting the families with their requests.
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity's standards of professionalism, care, and service.
Skills and Knowledge:
- Compassion, calmness, and empathy in emotionally sensitive situations.
- Communication, organisation, and administrative skills - confident with legal paperwork.
- Confident working independently, with branch-level responsibility.
- Comfortable in settings where the deceased may be resting, including chapel visits.
- Willingness to work flexibly (including weekends/on-call if needed).
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.
- Experience in customer service, care, or admin (beneficial - complete training is provided).
What We Offer:
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation commission potential: up to £2,000.00 OTE per annum.
- Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Next steps:
To join us in this role, click the apply button to submit your application, and a member of our Talent Acquisition Team will be in touch.
About Us:
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company.
Funeral Service Specialist employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist
✨Tip Number 1
Get to know the company! Research B Wallis & Son Funeral Directors and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be dealing with families during tough times. Role-play scenarios with friends or family to get comfortable with offering support and reassurance.
✨Tip Number 3
Prepare questions for your interview! Think about what you want to know about the role and the company culture. This shows you're engaged and helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team at Dignity.
We think you need these skills to ace Funeral Service Specialist
Some tips for your application 🫡
Show Your Empathy: As a Funeral Service Specialist, empathy is key. Make sure your application reflects your understanding of the sensitive nature of this role. Share any relevant experiences that showcase your ability to support others during tough times.
Be Organised and Detail-Oriented: This job requires a keen eye for detail and strong organisational skills. In your application, highlight any past roles or experiences where you successfully managed multiple tasks or handled important details with care.
Communicate Clearly: Your written communication should be clear and professional. Avoid jargon and keep your language straightforward. This will show us that you can communicate effectively with families during their time of need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and eager to join our team!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Familiarise yourself with B Wallis & Son Funeral Directors and their values. Understanding their approach to funeral services and community involvement will help you align your answers with their mission, making you a more appealing candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in sensitive situations. Think about how you would handle various scenarios, such as dealing with a distressed family member or managing multiple arrangements at once. Practising these responses can boost your confidence.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss your experience with administration and how you manage tasks efficiently. Mention any relevant tools or methods you use to stay organised, as this will show you're prepared for the day-to-day operations of the branch.
