At a Glance
- Tasks: Support families in creating meaningful memorials with care and compassion.
- Company: Join Dignity, a trusted name in end-of-life services with over 200 years of history.
- Benefits: Enjoy competitive salary, commission, generous leave, and ongoing training.
- Other info: Be part of a diverse team dedicated to compassionate service and community engagement.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, strong communication skills, and experience in client support roles.
The predicted salary is between 27000 - 37800 £ per year.
Location: Hawkinge Crematorium, Hawkinge, Folkestone.
Job Type: Full-Time, Permanent
Salary: £27,000 per annum + sales-based commission
Overview
Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team at Hawkinge Crematorium, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.
Why This Role Matters
At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.
The Role
As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.
Key Responsibilities
- Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
- Guide clients through the memorial selection, personalisation, and installation process.
- Present memorial products clearly and compassionately, ensuring clients understand their options.
- Maintain accurate records of client interactions and orders.
- Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
- Participate in site events, memorial open days, and community engagement activities.
About You
We’re Looking For Someone Who:
- Has a natural empathy and ability to support grieving families with sensitivity.
- Possesses strong interpersonal and communication skills.
- Is a confident communicator with strong active listening skills.
- Is organised and detail-oriented, with excellent administrative abilities.
- Has experience in client support, retail, bereavement services, or similar client-facing roles.
- Is comfortable using IT systems to manage client records and documentation.
What We Offer
- A role that makes a meaningful difference in the lives of families.
- Full training and ongoing support.
- 22-25 days annual leave + bank holidays.
- Company pension, life assurance, and employee assistance programme.
- Memorial Sales based Commission Scheme.
- Annual company bonus.
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK’s leading end of life company.
As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Additional Information
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Memorial Consultant in Folkestone employer: Jeroen Den Hartog Photography & Image Processing
At Dignity, we pride ourselves on being a compassionate employer that values the well-being and professional growth of our employees. As a Memorial Consultant at Hawkinge Crematorium, you will not only make a meaningful difference in the lives of families but also benefit from comprehensive training, a supportive work culture, and a competitive salary with commission opportunities. Join us in our mission to provide exceptional end-of-life care while enjoying generous annual leave, a company pension, and a commitment to diversity and inclusion.
Contact Details:
Jeroen Den Hartog Photography & Image Processing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Memorial Consultant in Folkestone
✨Dive into Local Community Groups
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We think you need these skills to ace Memorial Consultant in Folkestone
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Jeroen Den Hartog Photography & Image Processing:Before hitting send, make sure to tailor your application specifically to Jeroen Den Hartog Photography & Image Processing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Jeroen Den Hartog Photography & Image Processing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
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In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
