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- Tasks: Lead operations and performance across funeral branches, ensuring exceptional care and service.
- Company: Dignity is a compassionate leader in end-of-life services, supporting families through difficult times.
- Benefits: Enjoy 25 days annual leave, private healthcare, a company pension, and an annual bonus.
- Why this job: Make a real community impact while developing high-performing teams in a meaningful role.
- Qualifications: Experience in leading teams, strong commercial acumen, and excellent communication skills required.
- Other info: Join a trusted organisation with over 500 funeral homes across the UK.
The predicted salary is between 33000 - 45000 £ per year.
Location: Preston Ireland Bowker Funeral Directors Brand - Lancaster
Job Type: Full-Time, 38.33 Hours per week
Salary: £39,000 per annum
Are you a commercially minded and people-focused leader looking to make a real difference? We are looking for a dynamic and driven Business Leader to oversee the operations and performance of our funeral branches within the Preston Ireland Bowker Funeral Directors brand.
As a key figure within our team, you will be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth - all while upholding the exceptional standards that define our reputation.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you will ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You will take ownership of operations, people, client satisfaction, and local marketing initiatives - helping your brand succeed as a trusted presence in the community.
Key Responsibilities:
- Lead and manage day-to-day operations across multiple branches
- Drive revenue growth through effective service offerings and client engagement
- Deliver excellent service and respectful care for clients and the deceased
- Uphold all industry, regulatory, and company standards
- Develop and execute marketing plans to grow brand presence locally
- Foster relationships within the local community through outreach and events
- Manage financial performance and cost control to ensure long-term sustainability
- Recruit, train, coach, and support your team to deliver consistently high performance
- Ensure compliance with FCA standards for all funeral planning activity
About You
We are looking for someone who:
- Has proven experience in leading high-performing teams
- Brings strong commercial, financial, and operational acumen
- Is empathetic, service-oriented, and committed to excellent client outcomes
- Has knowledge of marketing principles, including digital and community engagement
- Enjoys analysing data and making insight-driven decisions
- Is confident working independently and thrives on delivering results
- Has excellent communication, planning, and problem-solving skills
- Is digitally savvy and comfortable using Microsoft Office and scheduling tools
Desirable experience:
- Background in multi-site or regional management
- Understanding of funeral or service-based industries
- Competence with financial and performance reporting tools
What We Offer
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- BUPA private healthcare (Self)
- Car allowance (if applicable)
- Annual company bonus
What are the next steps?
If this sounds like the right role for you and you are ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we are here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We are proud to offer a truly personal and attentive service - one that is tailored to the individual needs and wishes of every family we support.
We are also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Business Leader employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Leader
✨Tip Number 1
Familiarise yourself with the funeral industry and its unique challenges. Understanding the emotional aspects of the service will help you connect with both clients and your team, showcasing your empathy and service-oriented mindset.
✨Tip Number 2
Network within the local community and industry. Attend events or workshops related to funeral services to build relationships and demonstrate your commitment to community engagement, which is crucial for this role.
✨Tip Number 3
Prepare to discuss your experience in leading high-performing teams. Be ready to share specific examples of how you've motivated and developed staff, as this will be key in demonstrating your leadership capabilities.
✨Tip Number 4
Showcase your understanding of financial performance and cost control. Be prepared to discuss how you've successfully managed budgets and driven revenue growth in previous roles, as this aligns with the responsibilities of the Business Leader position.
We think you need these skills to ace Business Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, team management, and operational oversight. Use specific examples that demonstrate your ability to drive revenue growth and deliver excellent client service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the funeral service industry. Discuss how your skills align with the key responsibilities outlined in the job description, particularly your experience in managing teams and community engagement.
Showcase Your Empathy: Given the nature of the role, it's important to convey your empathetic approach to leadership. Include anecdotes or experiences that illustrate your commitment to providing compassionate service and supporting your team and clients.
Highlight Relevant Skills: Emphasise your commercial acumen, financial management skills, and familiarity with marketing principles. Mention any experience you have with data analysis and performance reporting, as these are crucial for the Business Leader position.
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Showcase Your Leadership Skills
As a Business Leader, it's crucial to demonstrate your ability to lead high-performing teams. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to coaching, training, and fostering a positive work environment.
✨Understand the Industry
Familiarise yourself with the funeral industry and its unique challenges. Be ready to discuss how your experience aligns with the values of compassion and professionalism that Dignity upholds, and how you can contribute to maintaining these standards.
✨Prepare for Financial Discussions
Since financial performance is a key responsibility, brush up on your financial acumen. Be prepared to discuss how you've driven revenue growth in previous roles and how you would manage costs effectively while ensuring service excellence.
✨Engage with Community Initiatives
Community engagement is vital for this role. Think of ways you've previously fostered relationships within local communities or how you plan to do so. Be ready to share ideas for outreach and marketing initiatives that could enhance the brand's presence.
