Senior Funeral Director in Bristol

We are looking for a compassionate and committed Senior Funeral Director to join our team at R Davies and Son as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.

Your Role and Impact

As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

Responsibilities

• Lead and manage funeral services delivery, ensuring high standards of care and professional presentation.
• Oversee branch standards and ensure timely, high-quality care of the deceased.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 1-to-1s.
• Ensure back-of-house teams have responsibilities, and coordinate seamless scheduling and service delivery.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills and Knowledge

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on-call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

What We Offer

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Private Medical Cover: Access to comprehensive Bupa private medical cover.
• Life Assurance Cover: Life assurance for your peace of mind and family security.
• Health & Wellbeing Programme: Employee assistance programme to support health and wellbeing.
• Holiday Allowance: 30-33 days per year, inclusive of Bank Holidays.
• Pension Scheme: Contributory pension scheme for retirement savings.

What are the next steps?

If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We operate Farewill, a prominent will writer and probate provider, and are building the UK's leading end-of-life company as part of the Dignity Group. Today, we are over 4,000 people across the UK, driven by the goal to care for families with compassion and make the UK a world leader in end-of-life care.

Regulatory and Inclusion Statements

This role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we uphold high standards and may conduct relevant checks during recruitment and onboarding, depending on role and regime. We value diverse teams and inclusivity. If you need any adjustments to the process, please let us know. All unsolicited agency submissions will be accepted as direct applications from the candidate. We reserve the right to close or extend closing dates depending on applications. Submissions should be made early.