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- Tasks: Lead a compassionate team in delivering respectful funeral services and support families during difficult times.
- Company: Join Dignity, a trusted name in the funeral industry with over 200 years of experience.
- Benefits: Enjoy competitive salary, private medical cover, generous holiday allowance, and professional development opportunities.
- Why this job: Make a meaningful impact by guiding families and leading a dedicated team in a vital service.
- Qualifications: Empathy, leadership skills, and a commitment to high standards in service delivery are essential.
- Other info: Flexible working hours and opportunities for career growth in a supportive environment.
The predicted salary is between 27500 - 38500 £ per year.
Location: Birmingham – covering Sheldon, Shirley & Erdington
Job Type: 38.33 Hours per week
Salary: £33,000 per annum
We are looking for a compassionate and committed Senior Funeral Director to join our team at our Birmingham Brand, who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community.
Your Impact and Responsibilities
- Lead by example, guiding families with empathy and professionalism, while supporting your team to do the same.
- Spend around 70% of your time delivering and overseeing services, and the rest managing the day‑to‑day operations of one or more branches, including the team.
- Deliver complex funeral arrangements with professionalism, ensuring all arrangements are respectful, appropriate, and reflect the client’s wishes.
- Oversee branch standards and ensure timely, high‑quality care of the deceased.
- Participate in an out‑of‑hours on‑call rota (including nights & weekends) to support families – providing dignified collection and transfer of the deceased into care.
- Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 1:1 sessions.
- Ensure back‑of‑house teams have responsibilities and ensure seamless scheduling and service coordination.
- Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
- Identify service gaps and recommend improvements to processes and training.
- Take responsibility for ensuring funeral plan banks are replenished.
- Ensure all team members are Funeral Plan Consultant (FPC) trained.
Skills and Knowledge
- Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
- Empathetic, service‑oriented, and committed to excellent client outcomes.
- Understanding of the nature of the role and prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
- Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
- Confident working independently and thrives on delivering results.
- Flexibility to work evenings, weekends and on‑call.
- Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.
What We Offer
- Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Bonus potential: unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Private medical cover: access to comprehensive Bupa private medical cover.
- Life assurance cover: peace of mind with our life assurance cover, securing your family's future.
- Health & wellbeing programme: employee assistance programme that supports your health and wellbeing.
- Holiday allowance: generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
- Pension scheme: contributory pension scheme to help you save for a secure retirement.
Next Steps
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, click the "apply" button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end‑of‑life company.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.
Senior Funeral Director in Birmingham employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Funeral Director in Birmingham
✨Tip Number 1
Get to know the company! Research Dignity and its values. When you understand what they stand for, you can tailor your conversations to show how you align with their mission of care and professionalism.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and empathy. Think about your past experiences and how they relate to the role of a Senior Funeral Director. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Senior Funeral Director in Birmingham
Some tips for your application 🫡
Show Your Compassion: As a Senior Funeral Director, empathy is key. Make sure your application reflects your understanding of the sensitive nature of the role and your commitment to supporting families with care and professionalism.
Highlight Your Leadership Skills: We want to see how you lead by example! Share experiences where you've guided teams or managed operations effectively, showcasing your ability to motivate others and uphold high standards.
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements that relate to funeral arrangements and team management. This helps us see how your background aligns with our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this important role in our Birmingham Brand.
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Funeral Director. Familiarise yourself with the key aspects of overseeing funeral arrangements and managing a team. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Empathy and Professionalism
In this role, empathy is crucial. Prepare examples from your past experiences where you've demonstrated compassion and professionalism in challenging situations. This will show that you can handle the sensitive nature of the job effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their operations, team dynamics, or community involvement. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Highlight Your Leadership Skills
As a Senior Funeral Director, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. This will demonstrate your capability to guide others while maintaining high standards.
