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For Companies At a Glance
- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, generous holiday allowance, and professional development opportunities.
- Why this job: Make a meaningful impact by helping families navigate significant life moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
- Other info: Flexible working hours and potential for bonuses make this role rewarding.
The predicted salary is between 13384 - 16000 £ per year.
Location: Clarabut and Plumbe Funeral Directors, Bedford
Job Type: 20 Hours per week, Monday to Friday, 4 Hours per Day
Salary: £13,384.80 per annum
We are looking for an empathetic and well-organised individual to join our team as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Bedford, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Overview
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Responsibilities
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Next Steps
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company.
As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.
Here to help whenever you need us.
Equality, Diversity and Inclusion
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. If there's anything you need to make the process more accessible, please let us know.
Funeral Service Specialist Level One in Bedford employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One in Bedford
✨Tip Number 1
Get to know the company! Research Dignity and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission of compassion and professionalism.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be supporting families in tough times. Role-play scenarios with friends or family to get comfortable with offering reassurance and handling sensitive conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to end-of-life care. Building relationships can give you insider knowledge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Dignity.
We think you need these skills to ace Funeral Service Specialist Level One in Bedford
Some tips for your application 🫡
Show Your Empathy: As a Funeral Service Specialist, empathy is key. Make sure your application reflects your understanding of the sensitive nature of the role. Share any relevant experiences where you've supported others in difficult times.
Be Organised and Detailed: Highlight your organisational skills in your application. Mention any experience with administration or managing details, as this will show us you can handle the day-to-day operations of the branch effectively.
Communicate Clearly: Your written communication should be clear and professional. Use straightforward language and ensure there are no typos or errors. This is your chance to demonstrate how well you can communicate, which is vital in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and provide the reassurance they need.
✨Know the Details
Familiarise yourself with the responsibilities outlined in the job description. Be ready to discuss how you would handle day-to-day operations and liaise with suppliers. Showing that you understand the role's requirements will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in sensitive situations. Think about potential scenarios you might face as a Funeral Service Specialist and how you would approach them. This preparation will help you respond confidently.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the company culture or training opportunities. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
