Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support families during difficult times by arranging meaningful funerals with care and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, commission potential, generous holiday allowance, and health support.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 25652 - 28652 £ per year.
We are looking for an empathetic and well‐organised individual to join our team at Gordon & Watson Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Aberdeen, you will take pride in the day‐to‐day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
This role calls for empathy, confidence and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), You Will:
- Support families with empathy, professionalism and attention to detail
- Arrange funerals that meet family wishes, cultural practices and legal requirements – offering all relevant products with clarity, compassion and precision
- Oversee day‐to‐day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care and service
Skills and Knowledge
We're Looking For Someone With / Is:
- Compassion, calmness and empathy in emotionally sensitive situations
- Communication, organisation and administrative skills – confident with legal paperwork
- Confidence working independently, with branch‐level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on‐call if needed)
- A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important
- Experience in customer service, care or admin (beneficial – complete training will be provided)
What We Offer
- Professional development – a comprehensive induction plan and the opportunity to complete in‐house development programmes, including an apprenticeship pathway
- Commission potential – up to £2,000.00 OTE per annum
- Bonus potential – unlock the possibility of earning additional bonuses, rewarding your hard work and achievements
- Life assurance cover – enjoy peace of mind with our life assurance cover, securing your family's future
- Health & wellbeing programme – benefit from an employee assistance programme that supports your health and wellbeing
- Holiday allowance – a generous leave entitlement of 30‐33 days per year, inclusive of Bank Holidays
- Pension scheme – plan for the future with our contributory pension scheme, helping you save for a secure retirement
Next Steps
To join us in this role, hit the "apply" button to submit your application, and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion and professionalism. We are now building the UK's leading end‐of‐life company.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. If there's anything you need to make the process more accessible, please let us know.
Funeral Service Specialist Level One in Aberdeen employer: Jeroen den Hartog Photography & Image Processing
Contact Detail:
Jeroen den Hartog Photography & Image Processing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One in Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gordon & Watson Funeral Directors. Understand their values and how they support families. This will help you connect with them during your chat.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families in tough times, think of examples from your past where you've shown compassion. Be ready to share these stories to show you're the right fit.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role that requires professionalism. Make sure you look smart and approachable for your interview – it sets the tone for how you'll support families.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and can help keep you top of mind.
We think you need these skills to ace Funeral Service Specialist Level One in Aberdeen
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side. Share experiences where you've supported others in tough times, as this role is all about being there for families when they need it most.
Be Organised and Detail-Oriented: Highlight your organisational skills and attention to detail. Mention any relevant experience with administration or managing sensitive information, as these are key in ensuring everything runs smoothly at the branch.
Communicate Clearly: Use clear and concise language in your application. We want to see that you can communicate effectively, especially since you'll be guiding families through important decisions during difficult times.
Apply Through Our Website: Make sure to hit the 'apply' button on our website! This helps us keep track of your application and ensures it gets to the right people quickly. We can't wait to hear from you!
How to prepare for a job interview at Jeroen den Hartog Photography & Image Processing
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Details
Familiarise yourself with the specifics of funeral arrangements, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're prepared and serious about the position.
✨Demonstrate Organisation Skills
Highlight your organisational abilities by discussing past experiences where you managed multiple tasks or projects. This role requires attention to detail, so be ready to explain how you keep everything running smoothly, especially in high-pressure situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company and the role. This shows your genuine interest and helps you understand how you can contribute to the team. Consider asking about their approach to community outreach or how they support staff in emotionally challenging times.
