Funeral Service Operative

Overview

Position: Funeral Service Operative
Location: Barclays Edinburgh Care Centre, Edinburgh
Job Type: Full-time, permanent
Salary: £25,652.00 per annum plus on-call payments

We’re looking for a compassionate and reliable individual to join our team at our Barclays Edinburgh Care Centre in Edinburgh as a Funeral Service Operative (Level One). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.

Responsibilities

• Provide dignified and professional care for the deceased
• Support Funeral Directors in delivering seamless service and ceremonial work
• Drive and operate specialist vehicles (including hearses, limousines and private ambulances)
• Maintain high standards of presentation for vehicles and facilities, and ensure they are well-maintained
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including dignified collection and transfer of the deceased into care
• Bring the deceased into our care from the place of death (private homes, hospitals, hospices, or public spaces) under varying circumstances
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
• Support chapel visits and interactions with families in a calm and respectful manner
• Carry out all duties involving the deceased with the utmost care and professionalism

Skills and Qualifications

• Demonstrates empathy, professionalism, and composure under pressure
• Respectful, caring approach when supporting both colleagues and families
• Physically capable of manual handling tasks, including lifting and carrying
• Comfortable working in direct contact with the deceased in a variety of conditions
• Reliable, flexible, and able to work outside standard hours when needed
• Takes pride in presenting themselves in a professional and dignified manner
• Holds a Full UK Driving Licence (essential)

No previous funeral experience is necessary – complete training, uniform, and support will be provided.

What We Offer

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes or pursue a qualification through our apprenticeship programme
• Bonus potential: Possibility of earning additional bonuses
• Life assurance cover: Peace of mind for your family
• Health and wellbeing programme: Employee assistance programme for health and wellbeing
• Holiday allowance: 30–33 days per year, inclusive of bank holidays
• Pension scheme: Contributory pension scheme for future retirement

The Next Steps

To join us in this role, click the apply button to submit your application. A member of our Talent Acquisition Team will be in touch.

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We operate Farewill and are part of the Dignity Group, supporting families before, during, and after the funeral. We are over 4,000 people across the UK, driven by a shared goal: to care for families with compassion and make the UK a world leader in end-of-life care.

Regulatory and Equality Statements

FCA Statement: The FCA regulates us, so some roles may be subject to background checks.

Equality, Diversity and Inclusion: We know diverse teams make better decisions. If you need any accessibility support, please let us know. We welcome applicants from all backgrounds.

Any unsolicited submissions from agencies will be accepted as direct applications from candidates, and no fees will be payable.

We reserve the right to close or extend closing dates depending on application volume; we recommend submitting your application early.