At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in healthcare.
- Company: Join Chemist4U, a leading online pharmacy transforming healthcare access.
- Benefits: Enjoy 30 days annual leave, gym discounts, and funded training opportunities.
- Other info: Dynamic work environment with a focus on personal and professional growth.
- Why this job: Make a real difference in people's health while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 26000 - 30000 £ per year.
About Chemist4U
Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast‑growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors. Join us and be part of a company that’s transforming healthcare and making a real difference every day.
Our purpose: Making medication and care faster, simpler and safer so people stay well for longer.
Our mission: Empower everyone to take control of their health by providing world class technology and pharmacy services.
Our values:
- Collaboration
- Integrity
- Positivity
- Growth
- Customer centricity
We simplify processes and medication management by leveraging cutting‑edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle‑free healthcare so our customers can focus on their well‑being.
About the role
Job type: Permanent
Working Pattern & Hours: Monday–Friday between 1:00pm–9:30pm, with availability to work one Saturday every four weeks.
Location: Skelmersdale, WN8
As a Customer Service Team Leader at Chemist4U, you will be responsible for leading, inspiring and motivating a team of customer service advisors to achieve outstanding customer outcomes. Your role will be focused on the services we provide to our customers and patients, demonstrating a proactive approach to achieving objectives and motivating your team to excel. The well‑being and duty of care for our employees is of utmost importance therefore you will be integral in ensuring a supportive and positive working environment.
Key Responsibilities:
- Leading a team of advisors to provide exceptional customer service and post‑sales support in line with company values.
- Empower team members to develop their own decision‑making and have a clearly defined pathway for escalations.
- Maintain accurate and up to date employee records, documenting performance plans and coaching, in line with the company requirements.
- Have candid conversations and provide constructive feedback, focusing on individual strengths and areas for development, creating a safe space for 360 feedback.
- Be visible and approachable and make time for informal conversations with team members.
- Be a champion for personal and professional development within your team, providing opportunities for growth and learning.
- Conduct regular, structured one‑on‑one meetings with each team member, discussing wellbeing, performance, progress, and development goals, ensuring everyone has SMART objectives to work towards.
- Make informed decisions to manage patient, customer, business, and colleague outcomes.
- Collaborate with the quality assurance analyst to address concerns and improve service.
- Foster a culture of continuous learning, encourage your team to embrace new ideas and approaches.
- Actively seek fresh ideas from both within the organisation and external sources.
- Develop strong effective working relationships with internal stakeholders using feedback mechanisms to improve customer satisfaction.
- Work closely as part of the Customer Service leadership team to deliver change to your team effectively.
- Maintain up‑to‑date knowledge of products, services and company relevant regulations.
- Keep detailed and accurate records of customer interactions and transactions.
- Follow company procedures and all relevant regulatory guidelines.
About You
You are an experienced customer service professional who is passionate about delivering exceptional patient and customer experiences. You thrive in a fast‑paced environment and are confident supporting a team that deals with sensitive, health‑related queries. With a natural ability to lead, coach, and motivate others, you bring out the best in your team and ensure that every interaction reflects Chemist4U’s commitment to safe, trusted, and accessible healthcare.
Qualifications & Experience:
- Effective communication – strong inter‑personal skills with the ability to adapt communication style to multiple audiences, including within one‑to‑one discussions and companywide meetings.
- Pro‑active – identify issues or concerns, act and have a continuous improvement mindset.
- Motivational – ability to inspire colleagues to do better, recognising and motivating individuals for high engagement.
- Organised – ability to organise your tasks to deliver the day‑to‑day requirements and can adapt to changes, balancing multiple workloads where required.
- Analytical – ability to understand the company processes, procedures and solve problems effectively.
- Decision making – using judgement to make informed decisions ensuring safeguarding methods are followed.
- Delegation – ability to empower your team to deliver tasks effectively and timely.
- Empathetic – ability to empathise with patients/customers and colleagues in their times of need.
Company benefits:
- Discounted gym membership.
- Pension scheme.
- Funded training.
- Enhanced Maternity & Paternity.
- 30 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience.
- Health & Wellbeing benefits.
- Staff discount.
- Sick Pay Scheme.
- Blue light card membership is available.
- Free seasonal flu vaccination.
- Regular social events.
We’d love to hear from you, so please apply as soon as possible. The role is open until 6th July 2026, but may close earlier if we receive a high number of applications. We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jentic Technology Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jentic Technology Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jentic Technology Limited:Your cover letter is your chance to shine! Tell us why you want to work at Jentic Technology Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jentic Technology Limited!
How to prepare for a job interview at Jentic Technology Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
