IT Support Engineer - US Working Hours (12:00CET - 20:00CET) in London

Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure. Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real‑time tax determination, e‑invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger. Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax. We operate across 120+ countries, with clients going live in weeks, if not days. Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Rated 4.5/5 stars and a High Performer on G2 and 4.6/5 stars on Gartner Peer Insights.

Position Overview

As Fonoa grows, we seek an IT Engineer to help us scale internal IT processes and deliver outstanding support to our globally distributed team. You’ll play a key role in shaping how we approach IT across the company—working closely with teams like People Ops, Finance, Legal, Sales, and Engineering to ensure everyone has what they need to do their best work. We rely on Google Workspace, Slack, Zoom, and other third‑party tools to connect and get things done. Our fleet consists primarily of Macs, with a mix of Windows and Linux laptops in the wild. This role is ideal for someone who enjoys wearing multiple hats. On any given day, you might be onboarding a new joiner, responding to IT support requests, improving internal processes, exploring ways to enhance security, or automating something that used to take hours. You will also be part of the on‑call rotation for urgent IT and Security requests. If you’re passionate about helping people, love automation, and care deeply about good IT practices—we’d love to hear from you.

Key Responsibilities

• Build a smooth, reliable day‑one setup experience by making sure new joiners have the right hardware, software, and access from the start.
• Own and resolve help desk requests, supporting employees with day‑to‑day technical issues.
• Be part of the rotation in the on‑call calendar for the team.
• Administer and maintain our Google Workspace environment, including user provisioning, group and calendar management, security settings, and support for day‑to‑day operations.
• Manage the full lifecycle of IT equipment—from procurement and repairs to replacements and secure disposal.
• Create and maintain clear, proper documentation for internal IT processes.
• Manage user access and permissions across our internal tools and platforms.
• Keep our hardware inventory accurate and up‑to‑date.
• Work closely with vendors and service providers to evaluate and support the tools we rely on.
• Build and maintain internal tools and automation to make our IT operations more efficient and scalable.

Qualifications

• Have hands‑on experience with Mobile Device Management (MDM) tools and know how to deploy, configure, and monitor devices at scale securely.
• Know your way around hardware management—handling procurement, renewals, and logistics while keeping asset records current.
• Are comfortable rolling out and managing software across platforms, ensuring everything runs smoothly and meets company needs.
• Hands‑on experience administering Google Workspace in a company setting.
• Enjoy supporting your teammates, especially when troubleshooting hardware or software issues (MacOS is a big plus here).
• Understand the importance of security and have experience applying best practices like encryption, access controls, and regular audits to protect systems and data.

Bonus points if

• You like to automate repetitive tasks and have experience (or interest) in any automation tools.
• You’ve worked with (or are keen to learn) scripting or coding in Python, Go, or Shell.

Why Join Us

• Opportunity to work in a dynamic and fast‑growing startup environment.
• Collaborate with a passionate and talented team dedicated to innovation and excellence.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Flexible work arrangements, including remote work options.

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