Workday Support Consultant (Pay Transparency Analyzer) in Birmingham

Main purpose of the role & responsibilities in the business

As a Workday PTA Support Consultant, you’ll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise, and maintain the system in line with their business needs. You’ll take ownership of customer requests, manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and solution optimisation. This role blends customer‑facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams. In addition, you’ll contribute to internal knowledge sharing and support the continued enhancement of the PTA solution. You will be part of a team rota providing customer support coverage across UK business hours (08:00–20:00). This involves working a combination of early (08:00 start) and later (12:30 start) shifts, typically including around 4 afternoon shifts per month.

Key Responsibilities

• Provide configuration, troubleshooting, and advisory support to customers for post‑deployment.
• Deliver services within agreed SLAs, ensuring high customer satisfaction.
• Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively.
• Support recurring releases and deployments, helping customers adopt new features and updates.
• Participate in customer workshops and calls, helping to gather and refine requirements.
• Work collaboratively across internal delivery teams and external stakeholders.
• Create documentation and knowledge articles to support internal learning and customer self‑service.
• Support and mentor junior consultants, contributing to team development and knowledge sharing.

Required Skills And Experience

• Previous experience configuring or supporting HR/IT systems.
• Strong customer focus and proven experience in a customer‑facing role with ability to present solutions, participate in workshops, and explain functionality clearly to a non‑technical audience.
• Excellent knowledge of Excel (including lookups, pivots and data quality techniques).
• Knowledge and experience in data analysis, manipulation, reporting and formatting.
• Experience in data transformation and data loading activities (e.g., mapping, cleansing, validation and reconciliation).
• A proactive, solution‑oriented mindset, with a desire to continuously learn and grow.
• Clear and empathetic communication skills in English, both written and verbal.
• Familiarity with service management principles, including issue tracking and escalation practices.

Desirable Skills

• Workday certification in Prism, Reporting, HCM, Payroll, or Financials.
• Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.