At a Glance
- Tasks: Design and deliver impactful service experiences that make a difference.
- Company: Join Kainos, a supportive and passionate team focused on user-centred design.
- Benefits: Competitive salary, career development, and a diverse, inclusive workplace.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Shape the future of service design and positively impact millions.
- Qualifications: Experience in service design, coaching, and effective communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Main Purpose and Responsibilities
As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate for needs‑based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user‑centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
Minimum (essential) Requirements
- Provide clear visibility of the end‑to‑end service experience
- Input to and influence the future of the service experience
- Familiar with a range of strategic models and can apply them
- Understanding of business analysis in order to form problem statements
- Provide guidance in needs‑based design, design research, design thinking and service design
- Coach and support junior team members
- Comfortable working with researchers and wider team to create experience maps and service blueprints
- Understanding of a variety of research and design methodologies and approaches
- Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
- Able to communicate effectively at all levels
- Excellent commercial awareness
- Understanding of stakeholder management and how to identify, facilitate and map landscape
- Passionate about developing people – demonstrated ability in managing, coaching and developing senior members of your team and wider community
Desirable
- Experience of working in a full‑service digital agency environment
- Experience working with Agile delivery methodologies
Embracing our Differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Service Designer (Public) in Birmingham employer: Jentic Technology Limited
Kainos is an exceptional employer for Service Designers, offering a supportive and collaborative work culture that prioritises user-centred design and the professional growth of its employees. With a strong commitment to diversity, equity, and inclusion, Kainos provides ample opportunities for career development while making a positive impact on millions through innovative digital services. Located in a vibrant environment, employees benefit from a dynamic team atmosphere that fosters creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (Public) in Birmingham
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Jentic Technology Limited for a Service Designer (Public), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Jentic Technology Limited before they go live!
We think you need these skills to ace Service Designer (Public) in Birmingham
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer (Public) at Jentic Technology Limited, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Jentic Technology Limited does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Jentic Technology Limited. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Jentic Technology Limited.
How to prepare for a job interview at Jentic Technology Limited
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Jentic Technology Limited, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Jentic Technology Limited might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Jentic Technology Limited!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Jentic Technology Limited is looking for.
