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For Companies At a Glance
- Tasks: Assist customers with insurance needs and provide tailored advice.
- Company: Join a friendly team at a leading insurance intermediary group.
- Benefits: Enjoy 27 days leave, flexible benefits, and professional development support.
- Other info: Hybrid working available after training, plus amazing perks and discounts.
- Why this job: Kickstart your career in insurance with a supportive culture and growth opportunities.
- Qualifications: Strong customer service skills and a desire to learn about insurance.
The predicted salary is between 30000 - 40000 £ per year.
Henry Seymour & Co (part of the Jensten Group) have an exciting opportunity to join our well-established team in Sutton as an Insurance Advisor. This opening sits within our successful and growing Digital Schemes division, where you will assist commercial customers on a range of policies including Tradesmen, Hair & Beauty and Business Professionals. Initially working full time in the office, hybrid working will be available on completion of training and probation period, giving you the option to work from home 2 days per week.
Key objectives & responsibilities
- Assessing customer’s needs, answering general enquiries and providing suitable advice
- Maximising renewal retention on allocated renewals and taking responsibility for replacing business where necessary to retain the client
- Completing amendments and cancellations as instructed, assisting with claims and resolving accounts and direct debit queries
- Providing a high level of customer service, treating the customers fairly and adhering to rules, codes of conduct and guidelines as issued by the firm and FCA
- Ensuring all administration and paperwork is undertaken in accordance with company procedures and timescales
About You
This is a great opportunity for someone with a passion for customer service, looking to develop a career in insurance. Whether you already come from an insurance setting or other professional customer service backgrounds, we are keen to hear from you!
- Strong customer service and communication skills – both written and verbal
- A good understanding of Microsoft Word, Excel and Outlook
- A sincere interest in developing a career within the insurance/broking sector
- A desire to work towards CII Qualifications (ideally)
- Work experience in a professional office environment (advantageous but not essential)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually
About Us
Catering to the unique needs of salons, clinics, gyms, spas, and mobile or freelance therapists under its long-established Salon Gold brand, Henry Seymour & Co proudly holds the mantle as the market leader in insurance within the hair and beauty industry. The business also extends its specialist expertise to the trade, construction and professional sectors with a strong reputation through its Tradesman Saver and Professional Saver brands. Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit. Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK. We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.
Insurance Advisor in Sutton Coldfield employer: Jensten
Contact Detail:
Jensten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Advisor in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Insurance Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Henry Seymour & Co and the Jensten Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! Since this role is all about helping clients, think of scenarios where you’ve provided excellent service. Be ready to share these experiences during interviews to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Henry Seymour & Co.
We think you need these skills to ace Insurance Advisor in Sutton Coldfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Insurance Advisor role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for at Henry Seymour & Co.
Show Your Passion: Let us know why you’re excited about a career in insurance! Share your enthusiasm for helping customers and how you can contribute to our friendly team. A genuine interest can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jensten
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific policies relevant to the role. Brush up on terms like 'renewal retention' and 'claims assistance' so you can speak confidently about them.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, prepare examples from your past experiences where you provided excellent customer service. Think of situations where you resolved issues or went above and beyond for a client.
✨Familiarise Yourself with the Company
Research Henry Seymour & Co and the Jensten Group. Understand their values, the markets they serve, and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the training process, opportunities for professional development, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.