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- Tasks: Lead and inspire teams to drive performance and improve customer outcomes.
- Company: Join a friendly, collaborative team at Henry Seymour, part of the Jensten Group.
- Benefits: Enjoy 27 days annual leave, flexible working options, and a supportive culture.
- Other info: Opportunity for career growth in a dynamic and innovative environment.
- Why this job: Make a real impact in digital distribution and enhance customer experiences.
- Qualifications: Experience in operations management and strong data analysis skills required.
The predicted salary is between 50000 - 60000 £ per year.
Henry Seymour (part of the Jensten Group) has an exciting opportunity to join our well-established team in Sutton as an Operations Manager. Our Henry Seymour division is a friendly, collaborative team of 20+ professionals. This role sits within our successful and growing Digital Schemes division, where you’ll manage 4 direct reports and play a key role in driving performance and innovation. Initially, you’ll work full-time in the office, with the option for a blended office/home arrangement after probation.
We’re looking for a hands‑on operational leader with a strong interest in digital distribution, who can translate plans into action, improve customer outcomes, and deliver sustainable performance across core operational teams.
Leadership & Team Development- Inspire and lead the Customer Service, Claims and Underwriting teams, ensuring performance management, continuous professional development, and successful team hires.
- Foster a culture of collaboration, accountability, and growth.
- Own and oversee the renewal and retention process end‑to‑end, ensuring KPIs are achieved across automated outreach, inbound renewals and lapse recovery.
- Drive consistent, efficient renewal handling to maximise customer retention and service outcomes.
- Ensure robust operational MI is in place (enhancing where required) to monitor workflows, renewal and retention performance, customer experience and other business‑critical metrics.
- Oversee current digital and operational processes, identifying and delivering continuous improvement initiatives, including workflow mapping and process optimisation.
- Utilise technology, software, automation and AI to streamline workflows, improve efficiency and enhance customer experience.
- Act as the first point of escalation for operational issues, ensuring timely resolution.
- Ensure service levels are agreed and consistently achieved across new business conversion, servicing of existing accounts and retention of renewals, in line with business procedures and regulatory requirements.
- Constantly review processes and procedures to ensure efficiency and an optimal client experience, including managing complaints and escalations.
- Oversee and continuously improve the business telephony system and performance, ensuring optimal call quality, effective monitoring of advisors, and strong operational control to support service standards.
- You’re a proactive, detail‑oriented operational leader with a genuine interest in how digital distribution can support performance.
- Experience in a similar Operations Management role.
- Strong data analysis skills and the ability to leverage digital MI for performance improvement.
- Excellent IT and systems knowledge (Excel, PowerPoint essential; Open GI desirable).
- A background in the insurance industry (desirable).
- Outstanding communication and relationship‑building skills at all levels.
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include: 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice).
Operations Manager employer: Jensten
Contact Detail:
Jensten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Henry Seymour on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with their collaborative approach, and be ready to share examples of how you've driven performance in past roles.
✨Tip Number 3
Practice your responses to common interview questions, especially around operational performance and team development. We want to see how you can translate plans into action and improve customer outcomes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind for the hiring team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in digital distribution and operational leadership, and don’t forget to mention any relevant achievements that showcase your skills in performance improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our goals at Henry Seymour. Be genuine and let your personality come through!
Showcase Your Data Skills: Since we value data analysis, make sure to include examples of how you've used data to drive performance improvements in your previous roles. This will show us that you can leverage MI effectively in our operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jensten
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your data analysis skills. Brush up on key metrics related to operational performance and customer retention. Be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you fostered collaboration and accountability. This will help you illustrate your hands-on leadership approach during the interview.
✨Understand Digital Distribution
Since this role focuses on digital schemes, make sure you can articulate your understanding of digital distribution and its impact on performance. Research current trends and be prepared to share your thoughts on how technology can enhance customer experience.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle operational challenges or improve processes. Think through potential scenarios related to customer service, claims, and underwriting. Practising your responses will help you feel more confident and articulate during the interview.