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- Tasks: Build relationships and deliver exceptional service in the insurance sector.
- Company: Join One Broker, part of the innovative Jensten Group.
- Benefits: Competitive salary, 27 days leave, flexible working, and amazing perks.
- Why this job: Make a real impact while deepening your insurance expertise.
- Qualifications: Insurance experience and strong communication skills are essential.
- Other info: Enjoy a supportive culture with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
One Broker (part of the Jensten Group) are expanding our successful Thatched Property team and looking for someone with an insurance background who loves building relationships and delivering exceptional service. You don’t need to be an experienced Personal Lines Account Handler – what matters most is your confidence in speaking with new customers and playing a key role in business growth. If you’re proactive, personable, and ready to make an impact, this could be the perfect next step for you.
We’ve recently celebrated becoming a company of over 1,000 employees, but our Norwich office still has that close-knit feel, with 70+ colleagues who value teamwork and support. Our Thatched Property team manages a unique scheme worth over £3 million GWP and handles 2,500 policies – so this really is a fantastic opportunity to deepen your insurance expertise and make a real impact. We are happy to offer this role on a full or part-time basis (with a minimum requirement of 3 days). A blend of office and home working will also be available on completion of probation. Please note that free car parking is available at the office making it an easier commute.
Key objectives & responsibilities will include:
- Provide new business quotations, deliver outstanding customer service and ensure clients’ insurance needs are met
- Check policy documentation for accuracy and liaise with insurers
- Negotiate and invite renewals, maintaining accurate client records
- Process mid-term adjustments efficiently
- Support your team during busy periods and absences
- Liaise with the Claims department on queries and reports
- Create invoices and credit notes for new business, renewals, and adjustments in line with company procedures
About You
You’ll bring insurance experience and a talent for building strong relationships internally and externally. You’ll also have:
- Excellent communication and organisational skills
- Good IT proficiency
- A proactive approach and attention to detail
- A desire to work towards CII qualifications (not essential)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and team bonus scheme
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually
About Us
One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars. Launched in 2018, Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms. We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too. And that is why you should join us!
Account Handler in Norwich employer: Jensten
Contact Detail:
Jensten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Broker's social media and website. Understanding their values and team dynamics will help you connect better during your chat.
✨Tip Number 2
Practice your pitch! Be ready to talk about your insurance experience and how it relates to building relationships. We want to hear how you can contribute to the Thatched Property team’s success.
✨Tip Number 3
Show off your proactive side! Think of examples where you've gone above and beyond for customers or colleagues. This will demonstrate your commitment to exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Handler in Norwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for building relationships and delivering great service. A bit of warmth and enthusiasm can go a long way!
Tailor Your Application: Make sure to tailor your application to the Account Handler role. Highlight any relevant insurance experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know how you can make an impact with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Jensten
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around personal lines and the specific schemes that One Broker offers. Familiarise yourself with their Thatched Property team and understand the unique aspects of the policies they manage.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to demonstrate your communication skills. Think of examples where you've successfully interacted with customers or colleagues, and be prepared to discuss how you handle difficult conversations.
✨Be Proactive
One Broker values a proactive approach, so come prepared with ideas on how you can contribute to business growth. Whether it’s suggestions for improving customer service or ways to streamline processes, showing initiative will impress your interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
