At a Glance
- Tasks: Manage client accounts, handle renewals, and identify growth opportunities in Professional Indemnity.
- Company: Join Jensten, a leading insurance intermediary group with a people-first approach.
- Benefits: Competitive salary, hybrid working, 27 days leave, and great perks.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Be part of an evolving company making a real impact in the insurance industry.
- Qualifications: Experience in insurance, especially Professional Indemnity, and strong customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re now looking for a motivated Account Handler/Executive to join the Jensten Group. You will work within the Financial & Professional Risk (FINPRO) division, working on Retail & Wholesale business, assisting in the retention of the client portfolio and the identification of new development/growth opportunities. Based from our Marlow House office in Central London (flexible with hybrid working options), you’ll look after a book of business which is made up of long-standing Professional Indemnity clients.
Handling renewals and mid‑term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers. Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales. Dealing with mid‑term adjustments. Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions. Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded. Attending joint visits with the Senior Account Executive.
About You
- Insurance background – handling both Retail & Wholesale clients (ideally).
- Professional Indemnity experience (essential).
- Experience as an Account Handler or Executive with a progressive Insurance background.
- Experience of working with insurers and clients.
- Relevant qualifications (e.g. Cert CII) or working towards (ideally).
- Great customer service skills.
- Excellent telephone manner, being able to network & build working relationships easily.
- Drive and genuine passion to learn and develop within Insurance.
- Able to use initiative and can multi‑task, updating relevant systems and admin.
- Acturis systems knowledge & experience (ideally).
Rewards & Benefits
- Competitive salary with an annual pay review and bonus scheme.
- Flexibility with Hybrid working options (3 days in the office and 2 days from home once settled in).
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into our excellent pension scheme (5% employer matched contribution).
- Flex‑benefits – a range of flexible benefits to choose from, that are most important to you.
- Group Life Assurance cover – a massive X4 of salary.
- 3 months Maternity, Paternity & Adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme – up to 5 days annually.
About Us
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking—while Product & Distribution will unite Jensten’s market‑leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners. Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide. Our purpose—“Protecting today, empowering tomorrow”—reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold. We sit in a unique space between large consolidators and local brokers—big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
Account Handler/ Executive- Professional Indemnity (FINPRO) in London employer: Jensten
At Jensten Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Central London office with flexible hybrid working options. Our commitment to employee growth is evident through professional qualification support and a robust benefits package, including generous annual leave, competitive salaries, and unique perks that enhance work-life balance. Join us to be part of a caring and skilled team that values curiosity and boldness, all while making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler/ Executive- Professional Indemnity (FINPRO) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in handling Professional Indemnity clients.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at Jensten!
We think you need these skills to ace Account Handler/ Executive- Professional Indemnity (FINPRO) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Account Handler/Executive role. Highlight your insurance background, especially any Professional Indemnity experience, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the insurance industry and how your previous roles have prepared you for this position. Be genuine and let your personality come through!
Showcase Your Customer Service Skills:Since this role involves building relationships with clients, make sure to highlight your customer service experience. Share examples of how you've effectively handled client queries or built rapport in past roles to impress us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Jensten
✨Know Your Stuff
Make sure you brush up on your knowledge of Professional Indemnity and the insurance industry. Familiarise yourself with common terms, recent trends, and any relevant regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience as an Account Handler or Executive. Focus on situations where you've successfully handled renewals, mid-term adjustments, or built strong client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities within the FINPRO division. This shows that you're not just looking for any job, but that you're genuinely interested in how you can contribute to their success.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to discuss how you handle client queries and maintain effective communication. Share examples of how you've gone above and beyond to ensure client satisfaction, as this will resonate well with the company's values of caring and client focus.
