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- Tasks: Manage digital inquiries and support aesthetics professionals with seamless insurance solutions.
- Company: Join the Jensten Group, a growing specialist in aesthetics insurance.
- Benefits: Enjoy 27 days annual leave, flexible benefits, and professional development support.
- Other info: Hybrid or fully remote options available for the right candidates.
- Why this job: Blend creativity and client service in a role with real variety and autonomy.
- Qualifications: Confident candidates with commercial broking experience; aesthetics knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Commercial Account Handler looking for a role with variety, autonomy, and the chance to carve out your own niche in a growing specialist market? The Jensten Group are looking for a confident and proactive Account Handler to join our specialist Healthcare team supporting clients in the aesthetics sector. This role sits within a wider, collaborative department but offers a unique opportunity to take full ownership of the digital customer journey — playing a key role in managing the digital experience for thousands of aesthetics professionals, helping ensure they receive fast, seamless and accurate insurance support.
You'll manage a flow of digital inquiries, handling customers' needs end‐to‐end with autonomy and responsibility. And for those who enjoy creativity or want something beyond standard BAU, there's the option to collaborate with our professional marketing team and support social media and digital marketing campaigns. It's a role with real variety, where you can blend technical broking, client service, and innovative digital work — depending on your interests.
While our wider team is based in London and Gloucester, we're happy to offer this role on a hybrid or fully remote basis. Fully remote may be available for candidates with aesthetics/medical malpractice experience.
Key Objectives & Responsibilities- Following up on new business enquiries and arranging cover, via email and telephone
- Processing mid‐term adjustments
- Dealing with clients' day‐to‐day enquiries on a daily basis, responding promptly and managing expectations
- Contacting customers on renewals and completing renewal requests
- Ensuring all client records reflect the current risk on cover at all times including accuracy of sums insured, perils, excesses, extensions and exclusions
- Ensuring the smooth flow of digital data by re‐keying and validating customer details from our online platform into Acturis
- Involvement in digital marketing campaigns (ad‐hoc)
- Running reports via Acturis, spotting trends and ensuring accuracy
We are looking for confident and proactive candidates with a commercial broking background. Experience within aesthetics or medical malpractice insurance is highly desirable but not essential. Being able to work independently, enjoying autonomy, using your initiative and the desire to specialise are what truly matter.
Other Skills/Requirements- A good understanding of Microsoft Word, Excel and Outlook
- Experience within the aesthetics, medical malpractice and cosmetic treatment sector (desirable)
- CII qualifications, or the desire to work towards these
- Experience using Acturis (advantageous)
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex‐benefits — a range of flexible benefits to choose from, that are most important to you
- Group life assurance cover
- 3 months maternity, paternity & adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work — amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme — up to 5 days annually
Account Handler - Aesthetics Insurance in London employer: Jensten
Contact Detail:
Jensten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Aesthetics Insurance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aesthetics and insurance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience in commercial account handling and any relevant projects. This is your chance to showcase how you can manage the digital customer journey effectively.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their approach to aesthetics insurance and think about how you can contribute to their goals. Tailor your responses to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Handler - Aesthetics Insurance in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience as a Commercial Account Handler. We want to see how you've tackled similar roles and what unique skills you bring to the table, especially in the aesthetics or medical malpractice sectors.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when candidates tailor their applications to fit the role. Mention specific responsibilities from the job description and how your past experiences align with them.
Be Proactive and Confident: We’re looking for candidates who are confident and proactive. Use your application to showcase examples where you took initiative or handled challenges independently. This will help us see your potential in managing the digital customer journey.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Jensten
✨Know Your Stuff
Make sure you brush up on your knowledge of aesthetics and medical malpractice insurance. Familiarise yourself with common terms and trends in the industry, as well as the specific services offered by the company. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Autonomy
Since this role involves a lot of independence, be prepared to discuss examples from your past where you've taken initiative. Think about times when you managed client inquiries or projects on your own, and how you ensured everything ran smoothly. This will demonstrate your proactive nature.
✨Emphasise Digital Skills
With a focus on managing the digital customer journey, highlight any experience you have with digital platforms, especially Acturis. If you've been involved in digital marketing campaigns, share those experiences too. This will show that you can blend technical skills with creativity.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.