HR Operations Lead in Huntingdon

Jensten is entering an exciting new chapter following the investment from Bain Capital, accelerating our growth ambitions and strengthening our position as one of the UK’s leading independent insurance intermediary groups. As we scale, we remain committed to our people, our clients, and our culture— with HR playing a pivotal role in shaping what comes next. We’re looking for a HR Operations Lead to join our busy People Operations Team, based in Huntingdon. We are building a professional, people‑led organisation where individuals are trusted, supported and encouraged to make a meaningful impact as the business grows.

The Role

We are looking for an experienced HR Operations Lead to take ownership of the end‑to‑end delivery, optimisation and governance of HR Operations across the employee lifecycle. This is a pivotal role within our People & Culture function, responsible for ensuring a high‑quality, compliant and efficient HR operation that supports our people, leaders and ongoing growth agenda. You will lead the HR Operations team, own our HR systems landscape, and work closely with stakeholders across People & Culture, Payroll, Benefits and Learning to continuously improve how we deliver HR services across the Group.

Responsibilities

• Oversee the end‑to‑end HR Operations across onboarding, employee changes, performance cycles and offboarding
• Lead operational delivery for complex employee lifecycle activity, including M&A, early careers and senior hires
• Act as system owner and subject matter expert for HiBob (HRIS) and Skillcast (LMS)
• Line manage and develop the HR Operations team, including the HR Operations Co‑ordinator, HR Operations Administrator and L&D Co‑ordinator
• Build a high‑performing, service‑focused team culture with clear accountability and continuous improvement
• Oversee learning administration and compliance training delivery through the LMS
• Own and manage the HR Operations service and ticketing system
• Ensure timely, accurate and customer‑focused responses to employee and manager queries
• Deliver HR Operations reporting and insights to support decision‑making and continuous improvement
• Partner closely with Payroll, Benefits, HR Business Partners and the wider People & Culture team
• Proactively engage senior stakeholders, providing updates, managing risk and recommending improvements

About You

You will be an experienced HR Operations professional who is confident operating in a growing, multi‑site organisation. You will bring:

• Strong end‑to‑end HR Operations expertise
• Proven experience owning and optimising HR systems (HRIS & LMS)
• CIPD qualified or working towards
• A solid understanding of HR compliance, data protection and audit requirements
• Experience leading and developing an HR Operations team
• A structured, process‑driven mindset with a focus on service excellence
• The confidence to work with senior stakeholders and influence improvement

You are organised, pragmatic and calm under pressure, with a genuine commitment to delivering a high‑quality employee experience.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review, and company bonus scheme.
• 25 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme
• Flex‑benefits – A range of flexible benefits to choose from, that are most important to you
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme – up to 5 days annually