At a Glance
- Tasks: Provide top-notch helpdesk support for Acturis system users and manage multiple incidents.
- Company: Join Jensten, a leading insurance intermediary group with a supportive culture.
- Benefits: Enjoy competitive salary, 27 days leave, flexible benefits, and professional development support.
- Other info: Be part of a growing team with exciting career opportunities and great perks.
- Why this job: Make a real impact by solving problems and enhancing user experience in a dynamic environment.
- Qualifications: Essential Acturis knowledge, excellent communication skills, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
The role involves taking ownership of tickets submitted by users into the helpdesk system. You will assist users with their Broking System needs and requirements, ensuring all incidents and requests are logged while staying within SLA’s.
Some key objectives & responsibilities will include:
- Timely Helpdesk support for all Acturis issues, queries and change configuration requests
- Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously
- Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge
About You: As our Acturis Operations Analyst, you’ll have good technical Acturis knowledge, a keen eye for detail, and be well-organised. You’ll be a problem solver, able to explain complex information in simple terms. You will also have:
- Acturis system knowledge (essential) – happy to consider existing front end / broking system user transitioning to support role
- Great customer service and communication skills
- Excellent telephone manner, being able to network & build working relationships easily
- Drive and genuine passion to learn and develop on Acturis systems knowledge
Rewards & Benefits: When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review and bonus scheme
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits - A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover - a massive X4 of salary
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme - up to 5 days annually
About Us: Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit. Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other.
Acturis Operations Analyst in Huntingdon employer: Jensten
At Jensten Group, we pride ourselves on being an excellent employer, offering a supportive culture that prioritises employee well-being and professional growth. As an Acturis Operations Analyst, you will benefit from a competitive salary, generous annual leave, and comprehensive training opportunities, all within a dynamic environment that encourages innovation and collaboration. Our commitment to our people is reflected in our values of Caring, Curious, Skilled, and Bold, making Jensten a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Operations Analyst in Huntingdon
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jensten). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jensten. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Acturis Operations Analyst in Huntingdon
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jensten.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jensten. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jensten
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jensten to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jensten, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jensten's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
