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For Companies At a Glance
- Tasks: Lead HR Operations, optimising processes and ensuring a top-notch employee experience.
- Company: Join Jensten, a dynamic insurance intermediary group backed by Bain Capital.
- Benefits: Competitive salary, flexible benefits, generous leave, and professional development support.
- Other info: Be part of a supportive culture with excellent career growth opportunities.
- Why this job: Shape the future of HR in a growing company and make a real impact.
- Qualifications: Experienced in HR operations with strong leadership and system optimisation skills.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Jensten is entering an exciting new chapter following the investment from Bain Capital, accelerating our growth ambitions and strengthening our position as one of the UK’s leading independent insurance intermediary groups. As we scale, we remain committed to our people, our clients, and our culture— with HR playing a pivotal role in shaping what comes next. We’re looking for a HR Operation Lead to join our busy People Operations Team, based in Huntingdon. We are building a professional, people‑led organisation where individuals are trusted, supported and encouraged to make a meaningful impact as the business grows.
The Role
We are looking for an experienced HR Operations Lead to take ownership of the end‑to‑end delivery, optimisation and governance of HR Operations across the employee lifecycle. This is a pivotal role within our People & Culture function, responsible for ensuring a high‑quality, compliant and efficient HR operation that supports our people, leaders and ongoing growth agenda. You will lead the HR Operations team, own our HR systems landscape, and work closely with stakeholders across People & Culture, Payroll, Benefits and Learning to continuously improve how we deliver HR services across the Group.
Responsibilities
- Oversee the end‑to‑end HR Operations across onboarding, employee changes, performance cycles and offboarding
- Lead operational delivery for complex employee lifecycle activity, including M&A, early careers and senior hires
- Act as system owner and subject matter expert for HiBob (HRIS) and Skillcast (LMS)
- Line manage and develop the HR Operations team, including the HR Operations Co‑ordinator, HR Operations Administrator and L&D Co‑ordinator
- Build a high‑performing, service‑focused team culture with clear accountability and continuous improvement
- Oversee learning administration and compliance training delivery through the LMS
- Own and manage the HR Operations service and ticketing system
- Ensure timely, accurate and customer‑focused responses to employee and manager queries
- Deliver HR Operations reporting and insights to support decision‑making and continuous improvement
- Partner closely with Payroll, Benefits, HR Business Partners and the wider People & Culture team
- Proactively engage senior stakeholders, providing updates, managing risk and recommending improvements
About You
You will be an experienced HR Operations professional who is confident operating in a growing, multi‑site organisation. You will bring:
- Strong end‑to‑end HR Operations expertise
- Proven experience owning and optimising HR systems (HRIS & LMS)
- CIPD qualified or working towards
- A solid understanding of HR compliance, data protection and audit requirements
- Experience leading and developing an HR Operations team
- A structured, process‑driven mindset with a focus on service excellence
- The confidence to work with senior stakeholders and influence improvement
You are organised, pragmatic and calm under pressure, with a genuine commitment to delivering a high‑quality employee experience.
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- Competitive salary with an annual pay review, and company bonus scheme.
- 25 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme
- Flex‑benefits – A range of flexible benefits to choose from, that are most important to you
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme – up to 5 days annually
HR Operations Team Leader employer: Jensten
Contact Detail:
Jensten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who might know someone at Jensten. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Jensten's culture and values. Show us how your experience aligns with our commitment to people and growth—this will make you stand out!
✨Tip Number 3
Practice your responses to common HR scenarios. We want to see how you handle real-life situations, so think about examples from your past that showcase your skills and leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace HR Operations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Operations Team Leader role. Highlight your end-to-end HR operations experience and any relevant systems expertise. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR and how you can contribute to our people-led culture. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and optimise HR operations. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jensten
✨Know Your HR Operations Inside Out
Make sure you brush up on your end-to-end HR operations knowledge. Be ready to discuss how you've optimised HR systems in the past, especially if you've worked with HiBob or Skillcast. This will show that you understand the tools and processes that are crucial for the role.
✨Showcase Your Leadership Skills
As a potential HR Operations Team Leader, it's vital to demonstrate your experience in leading and developing teams. Prepare examples of how you've built a high-performing team culture and how you've managed complex employee lifecycle activities. This will highlight your capability to lead the HR Operations team effectively.
✨Engage with Stakeholders
Be prepared to discuss how you've partnered with senior stakeholders in previous roles. Think of specific instances where you've influenced improvements or managed risks. This will illustrate your ability to communicate effectively and build relationships across the organisation.
✨Emphasise Your Commitment to Employee Experience
Since the role focuses on delivering a high-quality employee experience, come armed with ideas on how to enhance this aspect within HR operations. Share your thoughts on compliance, data protection, and how you can ensure a seamless onboarding and offboarding process. This will show your genuine commitment to the people-centric culture they value.