At a Glance
- Tasks: Manage client accounts, handle renewals, and identify growth opportunities in Professional Indemnity.
- Company: Join Jensten, a leading insurance intermediary group with a people-first approach.
- Benefits: Competitive salary, hybrid working, 27 days leave, and great perks like discounts and holiday purchase.
- Other info: Dynamic work environment with excellent career development and support for professional qualifications.
- Why this job: Be part of an evolving company making a real impact in the insurance industry.
- Qualifications: Experience in insurance, particularly Professional Indemnity, and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
We’re now looking for a motivated Account Handler/Executive to join the Jensten Group. You will work within the Financial & Professional Risk (FINPRO) division, working on Retail & Wholesale business, assisting in the retention of the client portfolio and the identification of new development/growth opportunities. Based from our Marlow House office in Central London (flexible with hybrid working options), you’ll look after a book of business which is made up of long-standing Professional Indemnity clients.
Handling renewals and mid‑term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers. Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales. Dealing with mid‑term adjustments. Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions. Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded. Attending joint visits with the Senior Account Executive.
About You
- Insurance background – handling both Retail & Wholesale clients (ideally).
- Professional Indemnity experience (essential).
- Experience as an Account Handler or Executive with a progressive Insurance background.
- Experience of working with insurers and clients.
- Relevant qualifications (e.g. Cert CII) or working towards (ideally).
- Great customer service skills.
- Excellent telephone manner, being able to network & build working relationships easily.
- Drive and genuine passion to learn and develop within Insurance.
- Able to use initiative and can multi‑task, updating relevant systems and admin.
- Acturis systems knowledge & experience (ideally).
Rewards & Benefits
- Competitive salary with an annual pay review and bonus scheme.
- Flexibility with Hybrid working options (3 days in the office and 2 days from home once settled in).
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into our excellent pension scheme (5% employer matched contribution).
- Flex‑benefits – a range of flexible benefits to choose from, that are most important to you.
- Group Life Assurance cover – a massive X4 of salary.
- 3 months Maternity, Paternity & Adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme – up to 5 days annually.
About Us
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking—while Product & Distribution will unite Jensten’s market‑leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners. Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide. Our purpose—“Protecting today, empowering tomorrow”—reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold. We sit in a unique space between large consolidators and local brokers—big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
Account Handler/ Executive- Professional Indemnity (FINPRO) employer: Jensten
Jensten Group is an exceptional employer, offering a dynamic work environment in the heart of Central London with flexible hybrid working options. Employees benefit from competitive salaries, generous annual leave, and comprehensive professional development support, all while being part of a rapidly growing independent insurance intermediary that values its people and fosters a culture of care, curiosity, skill, and boldness.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler/ Executive- Professional Indemnity (FINPRO)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Jensten tick and how you can contribute to their mission of 'Protecting today, empowering tomorrow'. Tailor your answers to show how your skills align with their values.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in Professional Indemnity and how it relates to the role. Highlight your customer service skills and ability to build relationships, as these are key in the Account Handler/Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit that application!
We think you need these skills to ace Account Handler/ Executive- Professional Indemnity (FINPRO)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Account Handler/Executive role. Highlight your Professional Indemnity experience and any relevant qualifications, like Cert CII, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about insurance and how your background makes you a great fit for our team at Jensten. Be genuine and let your personality come through.
Showcase Your Customer Service Skills:Since this role involves building relationships with clients, make sure to highlight your customer service experience. Share examples of how you've successfully handled client queries or built rapport in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at Jensten!
How to prepare for a job interview at Jensten
✨Know Your Stuff
Make sure you brush up on your knowledge of Professional Indemnity and the insurance industry. Understand the key terms, recent trends, and any relevant regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled renewals or mid-term adjustments. Highlight how you assessed risks and developed solutions for clients. This will demonstrate your practical experience and problem-solving skills, which are crucial for this position.
✨Build Rapport
Since relationship-building is key in this role, practice how you'll connect with your interviewers. Be friendly, ask questions about their experiences at Jensten, and show enthusiasm for the company culture. This will help you stand out as someone who can easily build relationships with clients.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, growth opportunities within the FINPRO division, or how they measure success in client retention. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
