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- Tasks: Support Account Executives, manage client inquiries, and process insurance policies.
- Company: Join One Broker, part of the Jensten Group, a leading independent broking firm in the UK.
- Benefits: Enjoy 27 days leave, flexible benefits, and discounts on various services.
- Why this job: Be part of a friendly team, develop your career, and make a difference for charities.
- Qualifications: Insurance experience and strong customer service skills are essential; CII qualifications are a plus.
- Other info: Initial role is office-based with potential for hybrid working after probation.
The predicted salary is between 28800 - 43200 £ per year.
One Broker (part of the Jensten Group) is pleased to be recruiting an Account Handler to join our Colchester office. This is a fantastic and rare opportunity for someone with insurance experience to become a Commercial Account Handler and develop their career as part of a successful broker. While Jensten recently celebrated reaching 1000 employees, our Colchester office comprises a friendly team of over 60 people. You will be working in our Charities team, which includes 11 colleagues, offering policies with exclusive terms to over 2000 charities, not-for-profit, and voluntary organizations.
Initially, the role is based on 5 days in the Colchester office, with a blend of office and home working available after probation. Free car parking is provided at the office.
Key objectives & responsibilities include:
- Providing administrative support for Account Executives, including obtaining new business quotations and arranging cover, checking policy documentation for accuracy, and liaising with clients and insurers.
- Processing mid-term adjustments and quarterly declarations.
- Handling clients’ daily inquiries promptly and managing expectations.
- Referring technical queries to relevant Account Executives, Broking Technicians, and Directors.
- Negotiating and inviting renewal of assigned client policies.
- Maintaining accurate client records reflecting current risks, sums insured, perils, excesses, extensions, and exclusions.
- Cross-selling and up-selling policies.
- Liaising with Claims Handlers regarding claims queries and reports.
About You
As a Commercial Account Handler, you will have prior insurance knowledge and excellent client service skills. You should have strong diary management, planning, and organizational skills, and be able to work to deadlines. Teamwork is essential, as you will collaborate closely with colleagues to service a range of policies.
Other skills/requirements include:
- Strong customer service skills within an insurance setting.
- CII qualifications or a desire to work towards them (not essential).
- Experience with Acturis (advantageous).
Rewards & Benefits
Joining us, you can expect a supportive culture and attractive rewards, including:
- 27 days annual leave (plus a day off for your birthday and a religious holiday of your choice) plus bank holidays.
- Auto-enrolment into our pension scheme with 5% employer contributions.
- Flexible benefits tailored to your preferences.
- Group Life Assurance cover.
- Fully paid 3-month maternity, paternity, and adoption leave.
- Support for professional qualifications relevant to your role.
- Discounts on cinema tickets, dining, luxury items, etc.
- Holiday purchase scheme—up to 5 days annually.
About Us
One Broker Group, part of the Jensten Group, services commercial and personal clients across East Anglia, focusing on business, property, and haulage. We have developed a range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes, and classic cars.
Founded in 2018, Jensten is one of the UK's largest independent broking groups. We grow organically and through acquisitions, placing over £600m GWP into the market via retail insurance broking, Lloyd’s and London Market broking, and specialist underwriting. We bridge the gap between consolidators and provincial brokers, combining scale, ambition, and expertise with a client-focused culture and entrepreneurial spirit. We are proud to be one of the most exciting independent broking groups in the UK.
Account Handler employer: Jensten
Contact Detail:
Jensten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially in commercial sectors. Understanding the nuances of policies and client needs will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the insurance field, particularly those who work with charities or not-for-profit organisations. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily relies on client interactions. Consider role-playing scenarios to enhance your communication and problem-solving abilities.
✨Tip Number 4
Research One Broker and the Jensten Group thoroughly. Knowing their values, recent achievements, and the specific services they offer will demonstrate your genuine interest in the company during interviews.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Handler. Familiarise yourself with the key objectives mentioned in the job description, such as providing administrative support and handling client inquiries.
Tailor Your CV: Customise your CV to highlight relevant insurance experience and customer service skills. Emphasise any previous roles that involved similar responsibilities, especially those related to client management and policy handling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your desire to work with charities. Mention specific experiences that demonstrate your ability to meet the requirements of the role and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an Account Handler.
How to prepare for a job interview at Jensten
✨Showcase Your Insurance Knowledge
Make sure to brush up on your insurance knowledge before the interview. Be prepared to discuss specific policies, terms, and your previous experience in the industry. This will demonstrate your expertise and commitment to the role.
✨Highlight Your Client Service Skills
Since the role involves a lot of client interaction, be ready to share examples of how you've successfully managed client relationships in the past. Discuss any challenges you faced and how you resolved them to ensure client satisfaction.
✨Demonstrate Teamwork Abilities
The job requires collaboration with colleagues, so be prepared to talk about your experience working in teams. Share specific instances where you contributed to a team project or helped a colleague achieve their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of clients you'll be working with, or opportunities for professional development. This shows your genuine interest in the position and the company.
