Account Handler

We’re now looking for a motivated Account Handler based from our Gloucester office, to join us here at the Jensten Group. This is an exciting time to join our business as we continue to grow - and the successful candidate can expect training & development within the role and Insurance Industry in general.

Reporting to the Team leader, you will be mainly focussing on our Pharmacy book of business. Some key objectives & responsibilities will include:

• Responsible for delivering great customer service and administering insurance policies.
• You will provide efficient, high quality and professional service to a portfolio of clients.
• Handling and organising all incoming correspondence, including responding to clients.
• Provide day-to-day service to meet client requests and requirements to retain existing clients.
• Working on Renewals.
• Dealing with incoming enquiries and correspondence to the shared mailbox which you have been allocated and supporting your fellow members of the team to complete theirs.
• Ensure company procedures are followed, in order to adhere with both quality standards and compliance regulation, in accordance with their authority.
• To ensure all communications are accurately recorded against client records.

As one of our Account Handlers, you’ll have excellent communication and written skills with a keen eye for detail. You will be the type of person who has excellent customer service skills, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:

• Worked in a similar role previously, with experience of working with clients.
• Great customer service and communication skills.
• Insurance background (Commercial ideally).
• Drive and genuine passion to learn and develop within Insurance.
• Good attention to detail and can multi-task, updating relevant systems and admin.
• Excellent telephone manner, being able to network & build working relationships easily.
• Acturis systems knowledge & experience (ideally).

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
• Hybrid working options.
• Auto enrolment into our excellent pension scheme (5% employer matched contribution).
• Flex-benefits - A range of flexible benefits to choose from, that are most important to you.
• Group Life Assurance cover - a massive X4 of salary.
• 3 months Maternity, Paternity & Adoption leave all fully paid.
• Professional qualification study support relevant to your role and career.
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme - up to 5 days annually.

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms. We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.