At a Glance
- Tasks: Lead a team to enhance customer service and streamline digital processes.
- Company: Join Jensten Group, a leader in the insurance industry.
- Benefits: Enjoy 27 days of annual leave and flexible benefits.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Drive innovation and make a real impact in operations management.
- Qualifications: Strong operations management experience; insurance background is a plus.
The predicted salary is between 50000 - 65000 £ per year.
Jensten Group is looking for an Operations & Digital Process Manager to lead a team of over 20 professionals in Sutton. This role involves driving performance and innovation across customer service, claims, and underwriting while overseeing digital processes and operational efficiency.
The right candidate will have strong operations management experience and a background in the insurance industry is a plus.
Join us to enjoy benefits like 27 days of annual leave and a flexible benefits scheme.
Ops & Digital Process Leader - Renewals & CX employer: Jensten Group
At Jensten Group, we pride ourselves on being an excellent employer that fosters a dynamic work culture in Sutton, where innovation and collaboration thrive. With generous benefits such as 27 days of annual leave and a flexible benefits scheme, we are committed to supporting our employees' growth and well-being, making this an ideal place for those seeking meaningful and rewarding careers in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Ops & Digital Process Leader - Renewals & CX
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jensten Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jensten Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Ops & Digital Process Leader - Renewals & CX
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jensten Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jensten Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jensten Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jensten Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jensten Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jensten Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
