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- Tasks: Support charities by managing insurance policies and client relationships.
- Company: Join a leading broker with a friendly team and supportive culture.
- Benefits: Enjoy 27 days annual leave, flexible benefits, and professional development support.
- Why this job: Make a real difference by helping charities protect their vital work.
- Qualifications: Insurance experience and strong customer service skills are essential.
- Other info: Hybrid working options available after probation and perks like discounts on cinema tickets.
The predicted salary is between 28800 - 43200 £ per year.
One Broker, part of the Jensten Group, have an exciting and rare opportunity for an individual with insurance experience to become Commercial Account Handler and develop their careers with a leading broker. While Jensten recently celebrated reaching 1,000 employees, our Colchester office has a friendly team of around 60 people. This vacancy is in our dedicated Charities team of 8 colleagues, providing policies with exclusive terms to more than 2,000 charities, not-for-profit, and voluntary organisations. Working in the charity sector is incredibly rewarding – you’ll help protect organisations that make a real difference in society.
Initially, you’ll work five days a week in our Colchester office, with the option for hybrid working once you’ve completed your probation. Free on-site parking is available for a convenient commute.
Key objectives & responsibilities will include:- Provide administration support for Account Executives in obtaining new business quotations and arranging cover
- Process mid-term adjustments and quarterly declarations
- Handle clients’ day-to-day enquiries promptly and professionally
- Negotiate and invite renewal of allocated client policies
- Maintain accurate client records and ensure compliance
- Liaise with Claims Handlers over claims queries and reports
- Proactively manage your workflow using Acturis tasks
- Take ownership of renewals by planning ahead and supporting Executives with retention strategies
- Communicate effectively via email and phone to build strong client relationships
As an Account Handler you will have previous insurance knowledge and top Client Servicing skills. You will have strong diary management skills, be able to plan and organise effectively and work to deadlines. Being a team player is also essential as you will work closely with Executives, Account Handlers and Claims Handlers to service a range of policies.
Other skills/requirements:- Strong customer service skills gained within an insurance setting
- Highly organized, proactive, and comfortable managing priorities in a fast-paced environment
- Confident in speaking with clients over the phone to build relationships and trust
- Detail-oriented with a commitment to accuracy and compliance
- CII Qualifications, or desire to work towards these (not essential)
- Experience using Acturis (advantageous)
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits- A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme- up to 5 days annually
One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars. Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first.
Account Handler - Charity Insurance in Colchester employer: Jensten Group
Contact Detail:
Jensten Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Charity Insurance in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with charities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its charity focus. Show us you understand the impact of the work we do and how you can contribute to our mission of supporting superheroes in the community.
✨Tip Number 3
Practice your communication skills! Since you'll be handling client enquiries, being confident and clear over the phone is key. Role-play with a friend to get comfortable before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at One Broker.
We think you need these skills to ace Account Handler - Charity Insurance in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your insurance experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for working in the charity sector and how your skills align with our mission. Let us know why you’re excited about this opportunity!
Showcase Your Customer Service Skills: Since client servicing is key for this role, make sure to include examples of how you've successfully handled client enquiries in the past. We love seeing how you build relationships and trust with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jensten Group
✨Know Your Insurance Stuff
Make sure you brush up on your insurance knowledge, especially in the charity sector. Understand the unique challenges charities face and how insurance can help them. This will show your potential employer that you're not just interested in the role, but that you genuinely care about the clients you'll be serving.
✨Show Off Your Client Servicing Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you went above and beyond to meet a client's needs or resolved a tricky situation. This is crucial for the Account Handler role, so make sure you highlight your customer service experience.
✨Get Familiar with Acturis
If you have experience using Acturis, great! If not, do some research on it before the interview. Being able to discuss how you would use this system to manage workflows and client records will demonstrate your proactive approach and readiness to hit the ground running.
✨Be a Team Player
Since you'll be working closely with Executives and Claims Handlers, it's important to convey your teamwork skills. Share examples of how you've collaborated with others in previous roles, and express your enthusiasm for being part of a friendly team that supports each other in achieving common goals.
