The role
We’re now looking for a motivated Account Handler/ Executive to join the Jensten Group. You will work within the Financial & Professional Risk (FINPRO) division, working on Retail & Wholesale business, assisting in the retention of the client portfolio and the identification of new development/growth opportunities. Based from our Marlow House office in Central London (flexible with hybrid working options), you’ll look after a book of business that is made up of long-standing Professional Indemnity clients.
Key Responsibilities
- Handling renewals and mid‑term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers.
- Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within set timescales.
- Dealing with mid‑term adjustments.
- Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions.
- Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded.
- Attend joint visits with the Senior Account Executive.
Qualifications & Requirements
- Insurance background – handling both Retail & Wholesale clients (ideally).
- Professional Indemnity experience (essential).
- Experience as an Account Handler or Executive with a progressive Insurance background.
- Experience of working with insurers and clients.
- Relevant qualifications (e.g. Cert CII) or currently working towards (ideally).
- Great customer service skills.
- Excellent telephone manner, being able to network & build working relationships easily.
- Drive and genuine passion to learn and develop within Insurance.
- Ability to use initiative and can multi‑task, updating relevant systems and admin.
- Acturis systems knowledge & experience (ideally).
Rewards & Benefits
- Competitive salary with an annual pay review and bonus scheme.
- Flexibility with hybrid working options (3 days in office and 2 from home once settled in).
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into an excellent pension scheme (5% employer matched contribution).
- Flex‑benefits – a range of flexible benefits to choose from that are most important to you.
- Group Life Assurance cover – a massive x4 of salary.
- 3 months maternity, paternity & adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work – amazing discounts on cinema tickets, meals out, luxury items, etc.
- Holiday purchase scheme – up to 5 days annually.
About Us
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace – combining scale, deep technical expertise and entrepreneurial spirit. Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking, while Product & Distribution will unite Jensten’s market‑leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose – “Protecting today, empowering tomorrow” – reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers – big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
