Practice Manager - Financial Planning Firm in London

Are you a Financial Planning Administrator, seeking a Practice Manager role? If so, we have an amazing opportunity for you. Our client is an ambitious Financial Planning firm, seeking to recruit a Financial Planning Administrator wishing to step into a Practice Manager role. You will have overall responsibility for the day-to-day running of the practice to include business processing, regulatory requirements, marketing and client servicing whilst supporting the Practice Partner in the development of the practice, and eventually people management.

Business Processing

• Ensure the end-to-end business process is managed and tracked efficiently in line with Practice and regulatory standards;
• Oversee and manage the submission of all client applications/advice sets for the practice;
• Progressing cases to completion where possible;
• Ensure all relevant information required for writing the client report is available;
• Ensure client information across all systems is accurate and up-to-date;
• Preparation of basic reports using AI software.

Practice Management

• Develop and manage effective systems, processes and procedures which enable Partner/Advisor(s) to optimise client meetings;
• Ensure Practice Support Specialists perform their key functions consistently and efficiently through effective people management skill and processes;
• Assist with the practice’s finances in a timely and efficient manner to meet deadlines and co-ordinate with accountants as required;
• Ensure the Practice is up to date and in compliance with all licensing, CPD, regulatory and legislative requirements;
• Manage communications within the Practice, and those to clients and third parties;
• Ensuring servicing requirements for all clients are completed annually and assistance in scheduling review meetings;
• Oversee/manage and/or contribute to all projects within the practice;
• In the future, support the team to develop client relationships and referrals, service existing clients and assist in building new relationships (incorporating client entertainment events) to create a first-class client servicing strategy;
• In the future, provide technical support and training to new/junior staff joining the practice;
• In the future, assist the Practice Partner with growing the team in various areas;
• Collaboration with other suppliers to assist in developing the practice ie recruiters, marketing, events etc.

Knowledge and experience

• Previous basic paraplanning experience within an IFA or Wealth Management environment;
• Familiar with prior experience within a similar role, preferably within financial services or an IFA practice;
• Experience of working within a regulated environment;
• Experience of managing and developing people;
• Experience of managing workflow, systems and procedures;
• Knowledge of relevant regulation and legislation;
• SJP experience is strongly preferred.

Skills and behaviours

• Excellent face-to-face and telephone client interaction skills and ability to build rapport swiftly;
• Highly organised with excellent communication skills;
• Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel);
• Exceptional attention to detail;
• Manages time effectively with the ability to multi-task;
• Keeps calm when faced with conflicting demands and handles these effectively;
• Open to change with a creative approach to problem solving;
• Works well on own tasks as well as on shared goals as part of a team.