At a Glance
- Tasks: Diagnose and troubleshoot technical issues while providing excellent customer support.
- Company: Join Jenoptik, a leader in innovative photonics solutions for road safety.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
- Why this job: Make a real impact by helping clients solve their technical problems.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Technical Service Specialist
Job ID: 4959
Location: Farnborough, ENG, GB
Date: Jul 15, 2026
Qualifications, skills and abilities
Role Description: The SAAS Support Engineer is responsible for providing technical support to our clients. Successful candidates will be responsible in assisting our clients, supporting their needs, and resolving issues in a timely and effective manner, ensuring their satisfaction with our software application. This role requires a flexible approach; our clients’ needs will not always neatly fit into the working day. Candidates for this role must be prepared to fulfil an ‘Out of Hours’ support rota with other members of the SAAS team, for which additional payment will be made.
About You: The ideal candidate should have excellent communication skills, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. We are looking for highly motivated individuals with a passion for customer service, to work alongside our Technical Support and Customer Service teams to continuously help improve the way we work, in serving our clients’ needs and delivering a quality service.
Location: Office based – Chester House, Farnborough
Core Responsibilities:
- Build and maintain strong client relationships and actively participate in client meetings.
- Respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company.
- Identify and troubleshoot technical issues with our web-based software application.
- Escalate complex issues to the appropriate team members and cross‑function with other departments.
- Communicate technical issues to customers and stakeholders in a way they'll understand.
- Share feature requests and effective workarounds with team members, to proactively identify and address potential barriers to effective working.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Assist in training and mentoring junior Customer Support Representatives.
- Continuously explore opportunities for the company and its customers, improving processes and creative solutions to serve client needs.
- Deliver key operational support to customers and meet, exceeding SLAs.
- Monitor performance & manage parameters to provide fast response.
- Secure successful security clearance and vetting is mandatory for this role.
Desired skills and experience:
- Bachelor’s degree in computer science, Information Technology, or demonstrable experience within this field.
- Experience in a customer support role.
- Familiarity with multiple technologies, including networking, Data Center, Security and Cloud.
- Familiarity with web technologies and knowledge of HTML, CSS, JSON, IIS.
- Experience with network configuration and architecture – Layer 2/Layer 3 Switching/Routing, TCP/IP and VPN.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Grounded understanding of SQL Databases and query building.
- Knowledge of PowerShell scripting.
- Advanced fault diagnostics and problem‑solving skills.
Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.
Contact:
Mail: sarah.overman@jenoptik.com
Phone: 000
Our benefits include:
- 27 Days Annual Leave + Bank Holidays
- Profit Share Scheme
- Annual Leave Purchase
- Enhanced Maternity & Paternity
- CSR Day
- Benefits Hub
- C2W
- Electric Vehicle Charging Points
- Income Protection
- On‑site Showers
- Death in Service
- Free Parking
- Summer & Christmas Social Events
Technical Service Specialist in Farnborough employer: Jenoptik AG
At Jenoptik, we pride ourselves on being an exceptional employer, particularly for the role of Product Support Engineer in Farnborough. Our collaborative work culture fosters innovation and creativity, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. With a focus on meaningful projects and a supportive environment, you'll find that working with us is not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Specialist in Farnborough
✨Tip Number 1
Get your tech skills sharp! Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving prowess during interviews. We want to see you in action, so think about how you can showcase your technical know-how.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, we recommend role-playing common scenarios with friends or family. This will help you articulate your thoughts clearly and confidently when speaking to potential employers.
✨Tip Number 3
Network like a pro! Connect with professionals in the tech support field through LinkedIn or local meetups. We often find that personal connections can lead to job opportunities, so don’t hesitate to reach out and make those connections.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team. So, don’t wait—get your application in and let’s shape the future together!
We think you need these skills to ace Technical Service Specialist in Farnborough
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how you can diagnose and troubleshoot issues, so share any relevant experiences that showcase your skills in this area.
Communicate Clearly:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can effectively communicate with clients.
Tailor Your Application:Take the time to tailor your application to the job description. Mention specific technologies or experiences that align with what we're looking for, like familiarity with networking or web technologies.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jenoptik AG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with the technologies mentioned in the job description, like networking, Data Centre, and Cloud. Being able to discuss these topics confidently will show that you're serious about the role.
✨Practice Your Communication Skills
Since this role requires excellent written and verbal communication, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain how to troubleshoot a common issue. This will help you articulate your thoughts clearly during the actual interview.
✨Prepare for Customer Scenarios
Think of some real-life examples where you've successfully resolved customer issues. Be ready to discuss how you diagnosed problems, communicated with clients, and followed up to ensure satisfaction. This will demonstrate your customer service skills and problem-solving abilities.
✨Show Your Flexibility
The job requires a flexible approach to meet clients' needs. Be prepared to discuss times when you've had to adapt quickly to changing situations or priorities. Highlighting your ability to manage multiple tasks under tight deadlines will make you stand out as a candidate.
