Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer support services and ensure effective service delivery.
- Company: Join Jenoptik AG, a leader in customer service excellence.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Office-based role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in customer relationships and service quality.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Jenoptik AG in Farnborough is seeking a Customer Service Desk Advisor to coordinate customer support services within an ITIL framework. This role is crucial for ensuring effective service delivery and maintains positive customer relationships.
Ideal candidates will have:
- Customer service experience
- Excellent communication skills
- Proactive approach in resolving issues
This office-based position requires strong problem-solving abilities and the capacity to work both independently and as part of a team.
Service Desk Advisor - ITIL & Customer Success employer: Jenoptik AG
Contact Detail:
Jenoptik AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Advisor - ITIL & Customer Success
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jenoptik AG on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles. We want to show that we understand the framework and how it applies to customer service. Practise answering common questions related to problem-solving and customer success.
✨Tip Number 3
Show off our communication skills! During the interview, be clear and concise. Use examples from past experiences to demonstrate how we've effectively resolved customer issues and maintained positive relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant skills and experiences directly related to the Service Desk Advisor role.
We think you need these skills to ace Service Desk Advisor - ITIL & Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant ITIL knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging language will help us see you as a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jenoptik AG
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key principles and how they apply to customer service. Being able to discuss how you've used ITIL in past roles will show that you're not just familiar with the framework, but that you can effectively implement it.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've successfully handled customer issues in the past. Think about times when you went above and beyond to ensure customer satisfaction. This will demonstrate your proactive approach and ability to maintain positive relationships, which is crucial for this role.
✨Problem-Solving Scenarios
Be ready to tackle some hypothetical problem-solving scenarios during the interview. Practice articulating your thought process clearly and logically. This will help the interviewers see how you approach challenges and your ability to work independently or as part of a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.