At a Glance
- Tasks: Support project teams by managing requests and ensuring smooth operations.
- Company: Join Jenoptik, a global leader in photonics with a focus on innovation.
- Benefits: Remote work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a chance to make a real impact in a fast-paced environment.
- Why this job: Be part of a team that enhances road safety and community well-being.
- Qualifications: Project management experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Operations Support Administrator
Job ID: 5293
Location: Farnborough, ENG, GB
Date: Sep 22, 2026
Qualifications, skills and abilities
Operations Support Administrator
Role Description
Operations Support is the central point of contact for all Field Service administration requests. The Operations Support Administrator is responsible for resolving internal and external requests as well as meeting customer satisfaction and continuous service delivery demands.
The Operations Support Administrator reports to the regional Head of Field Team, working cross-departmentally offering support to the Projects team during periods of holiday, sickness and where the demand on the projects team exceeds capability.
Successful candidates will nurture positive relationships with internal and external stakeholders; facilitating the works of the projects and assisting the Head of Projects with continual improvement of project processes and supporting the projects team to ensure the highest level of project delivery. Strong written and verbal communication skills and a keen eye for detail and ability to problem-solve in a high-paced environment to deliver against time and budget are vital to the success of this position.
About You
The ideal candidate should have project management experience and/or project management training alongside excellent communication skills, the ability to work independently and to tight timescales while managing multiple tasks and prioritising effectively.
You’ll be able to build positive relationships; our success lies in our ability to communicate effectively, working alongside multiple departments and towards a shared goal. We are looking for highly motivated individuals with a passion for delivering a quality service, continuously helping improve the way we work, in serving our clients’ needs and delivering a quality service.
Location
Farnborough
Reporting To
Head of Field Team
Core Responsibilities
- Processing of calibration certificates and configuration files for enforcement systems.
- Management of calibration master spreadsheet and tracker board throughout all status changes.
- Processing of compensation events on master spreadsheet and associated documentation.
- File management and analysis of subcontractor costs.
- Raising purchase orders and tracking approvals with regional Head of Field Team.
- Booking of road space and traffic management applications for calibrations and maintenance.
- Liaison and first point of contact with internal teams and subcontractors.
- Monitoring progress of operations support requests and chasing outstanding actions.
- Identify and escape situations requiring immediate attention.
- Creation of annual Maintenance Reports.
- Anticipating issues e.g. missed deadlines, pro-actively contacting internal staff and/or customers.
- Accurate recording of time and management of incidents within Service Management Tool.
- Documentation of Operations Support policies and procedures.
- Ensuring all files and documentation meet requirements and deadlines are met.
Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.
Our benefits inculde:
- 27 Days Annual Leave + Bank Holidays
- Profit Share Scheme
- Annual Leave Purchase
- Enhanced Maternity & Paternity
- CSR Day
- Benefits Hub
- C2W
- Electric Vehicle Charging Points
- Income Protection
- On-site Showers
- Death in Service
- Free Parking
- Summer & Christmas Social Events
About Jenoptik
With its Strategic Business Unit (SBU) Smart Mobility Solutions, Jenoptik provides photonics-based, innovative and sustainable solutions, including technology and services for road safety and security. As an end-to-end solution provider, we support our customers with the provision of roadside equipment and software, including integration, installation, maintenance and financing models through to full-service operation of our solutions. Our strong global presence and installation base is supported by a longstanding partner network with tens of thousands systems deployed worldwide. Leveraging 90 years of experience and 40 years in ANPR, Jenoptik is a world-leading enabler for road safety and civil security, with intelligent solutions and services constantly evolving to help make roads, journeys, communities and our environment safer around the globe.
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Operations Support Administrator in Farnborough employer: Jenoptik AG
At Jenoptik, we pride ourselves on being an exceptional employer, particularly for the role of Product Support Engineer in Farnborough. Our collaborative work culture fosters innovation and creativity, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. With a focus on meaningful projects and a supportive environment, you'll find that working with us is not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Administrator in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Jenoptik on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Operations Support roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you tackled challenges effectively, especially in high-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Support Administrator in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Support Administrator role. Highlight your project management experience and communication skills, as these are key to impressing us!
Showcase Your Attention to Detail:In your written application, demonstrate your keen eye for detail. Use clear formatting and check for any typos or errors, as this reflects your ability to manage documentation accurately.
Be Personable:We love candidates who can build positive relationships! Use your application to convey your personality and how you can connect with both internal teams and external stakeholders.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Jenoptik AG
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Support Administrator role. Familiarise yourself with the key responsibilities like processing calibration certificates and managing spreadsheets. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are vital for this role, prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you resolved issues or facilitated projects through clear communication, as this will highlight your fit for the job.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems in a high-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you managed multiple tasks and prioritised effectively under pressure.
✨Build Rapport with Interviewers
During the interview, aim to build a positive relationship with your interviewers. Show enthusiasm for the company and the role, and don’t hesitate to ask insightful questions about their projects and processes. This will not only demonstrate your interest but also help you stand out as a candidate who values collaboration.
