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- Tasks: Support design and installation of innovative highway projects while ensuring top-notch customer service.
- Company: Join Jenoptik, a global leader in photonics with a collaborative spirit.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on exciting projects while travelling across the UK.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
- Other info: Dynamic role with potential for career advancement and skill development.
The predicted salary is between 36000 - 60000 £ per year.
Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect.
Location: Home Based
The Field Engineer will work within the Operations department, reporting to a Field Operations Manager. The role will predominantly support the design, build and installation of new permanent and temporary highways projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods. The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours.
The ideal candidate should have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates will be required to successfully obtain security clearance.
Core Responsibilities:- Under the guidance of the Field Operations Manager, support the design, configuration, and installation of new projects.
- Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
- Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks.
- Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service.
- Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
- Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
- Ensure that faults are correctly recorded against assets.
- Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system.
Field Service Specialist in Hampshire employer: Jenoptik AG
Contact Detail:
Jenoptik AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Specialist in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Jenoptik. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual meet-up, be ready to discuss your technical knowledge and how it relates to the role. Bring examples of past projects or experiences that highlight your problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a message expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Stay flexible and open-minded! The role involves travel and working odd hours, so being adaptable will make you a more attractive candidate. Highlight your willingness to go the extra mile during conversations.
We think you need these skills to ace Field Service Specialist in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Specialist role. Highlight relevant experience, especially in technical support and customer service, as these are key for us at Jenoptik.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed multiple tasks or communicated technical matters to stakeholders.
Showcase Your Technical Skills: Since the role requires strong technical knowledge, don’t shy away from showcasing any relevant certifications or experiences. Let us know how you’ve tackled similar challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Jenoptik AG
✨Know Your Tech
Make sure you have a solid understanding of the optical technologies and products that Jenoptik offers. Brush up on their product range and be ready to discuss how your technical knowledge can contribute to the role.
✨Showcase Your Communication Skills
Since the role requires clear communication with stakeholders, prepare examples of how you've effectively communicated technical information in the past. Think about times when you had to explain complex concepts to non-technical clients.
✨Demonstrate Customer Focus
Quality customer service is key for this position. Be ready to share specific instances where you went above and beyond to meet a client's needs or resolve an issue. This will show that you understand the importance of customer satisfaction.
✨Prepare for Practical Scenarios
Expect to discuss real-world scenarios related to field service tasks and maintenance activities. Think through how you would handle common challenges in the role, such as managing tight deadlines or coordinating with subcontractors.