At a Glance
- Tasks: Support design, build, and installation of highways projects while ensuring top-notch customer service.
- Company: Join Jenoptik, a leader in innovative technology solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to work on exciting projects.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real impact in the field while developing your technical skills.
- Qualifications: Strong communication skills and a methodical approach are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Field Engineer will work within the Operations department, reporting to a Field Operations Manager. The role will predominantly support the design, build and installation of new permanent and temporary highways projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods. The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours.
About You: The ideal candidate should have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients’ needs. Candidates will be required to successfully obtain security clearance.
Core Responsibilities:
- Under the guidance of the Field Operations Manager, support the design, configuration, and installation of new projects.
- Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
- Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks.
- Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service.
- Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
- Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
- Ensure that faults are correctly recorded against assets.
- Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within the service management system.
- Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik.
- Compliance with company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e., returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
- Supervision of third-party contractors on-site.
- Return of faulty equipment service.
- Liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.
- Action work tasks via service management tool.
- Recording of working time within the timesheet system.
- Documentation of site surveys.
- Production and review of technical specifications.
- Production of calibration certificates and site-specific data files.
- Successful security clearance and vetting is mandatory for this role.
Desired skills and experience:
- Planning and Organisation [Essential].
- Methodical work-based approach [Essential].
- Proven track record of establishing good working relationships with customers and other professionals [Essential].
- Good understanding of Health and Safety and its application to Highways environments [Essential].
- Some experience of camera-based Speed enforcement solutions and ANPR technologies [Desirable].
- Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable].
- IT literate with knowledge of PC configuration and communications [Desirable].
- Experience of a range of Windows OS and Linux [Desirable].
- Good understanding of Construction design management (CDM) [Desirable].
- A good working knowledge within the Highways environment [Desirable].
- Experience in preparing documentation [Essential].
- Good Microsoft Office skills [Essential].
- Awareness of Quality Management Systems and ISO9001 [Essential].
Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.
Field Engineer in Farnborough employer: Jenoptik AG
At Jenoptik, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Farnborough that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a strong focus on quality customer service, ensuring that our Field Engineers are equipped with the skills needed to excel in their roles. With a culture that values teamwork and open communication, we provide a supportive atmosphere where every team member can thrive while contributing to impactful projects across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer in Farnborough
✨Tip Number 1
Get to know the company inside out! Research Jenoptik's projects and values so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field engineering and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight relevant experience, especially in highways projects and technical skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your documents well. We want to see how you can convey technical information effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Jenoptik AG
✨Know Your Tech
Make sure you brush up on the technical aspects of the Jenoptik product range. Being able to discuss specific technologies, like TCP/IP networking or camera-based speed enforcement solutions, will show that you're not just a candidate but a knowledgeable one.
✨Showcase Your Communication Skills
Since the role requires clear communication with stakeholders, prepare examples of how you've effectively communicated technical matters in the past. Think about times when you had to explain complex ideas simply and clearly.
✨Demonstrate Customer Focus
Quality customer service is key for this position. Be ready to share experiences where you went above and beyond for a client or resolved a tricky situation. This will highlight your dedication to maintaining positive relationships.
✨Prepare for Practical Scenarios
Expect some situational questions related to field service tasks or maintenance activities. Think through how you would handle common challenges in the field, such as managing tight deadlines or supervising subcontractors, and be ready to discuss your approach.
