As a Caseworker, you will play a vital role in Jenny’s office, helping to ensure that constituents concerns are heard, understood, and acted upon. You will work in a public‑facing capacity, serving as the first point of contact for constituents through providing support to address personal and community issues on a local level.
Responsibilities
- Supporting with keeping casework up to date and responding to public enquiries.
- Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
- Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
- Advocating on constituent's behalf with relevant bodies to resolve matters.
- Reviewing constituent records and documentation in line with casework GDPR requirements.
- Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
Requirements
- Have excellent organisational skills while being flexible in prioritising workloads during busy times.
- Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
- Be patient and sensitive while remaining objective and open minded.
- Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
- Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
- Have a natural interest in helping people with a curiosity to probe for further information where required.
