At a Glance
- Tasks: Provide exceptional customer service and support the sales team in a dynamic office environment.
- Company: Join a forward-thinking recruitment agency with a focus on teamwork and excellence.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Opportunity for growth in a collaborative and proactive team.
- Why this job: Make a real difference by enhancing customer experiences and supporting sales efforts.
- Qualifications: 2 years' experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Jennifer Griffiths Recruitment are seeking to appoint a proactive and forward-thinking Customer Service Administrator with at least 2 years' experience serving customers within an office-based role.
Reporting to the Head of Customer Service and Sales Director, you will be an important member of the operations team, providing exceptional communication and service levels to ensure an excellent customer experience.
You will proactively support the sales team, freeing them up to spend more time selling and in front of customers - while managing orders, customer queries, CRM records, proposals, and project coordination.
Skills and Experience
- Excellent communication skills (verbal written).
- Highly competent in MS Office especially Outlook, Powerpoint, Word, Excel.
- Experience in creating presentations to a high standard.
- Flexible with strong organisational skills self-discipline.
- Strong ability to prioritise and follow up.
- Take ownership over your own projects.
- Takes pride in delivering high-quality work.
- Is committed to supporting others.
- Proactive, self-motivated, and customer focused.
- Committed to continuous improvement.
- Strong attention to detail.
- A collaborative team player who works effectively with others to achieve results.
- Proactively anticipates and supports the needs of the sales team.
Customer Service Executive employer: Jennifer Griffiths Recruitment
Join a dynamic manufacturing team in Bridgend, where your skills as a Fabricator Welder will be valued and nurtured. Our company fosters a collaborative work culture that prioritises safety and quality, offering opportunities for professional growth through diverse projects and hands-on experience with advanced tools. Enjoy the benefits of working in a supportive environment that encourages innovation and teamwork, making it an excellent place for skilled tradespeople to thrive.
Contact Details:
Jennifer Griffiths Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jennifer Griffiths Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jennifer Griffiths Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jennifer Griffiths Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Jennifer Griffiths Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jennifer Griffiths Recruitment!
How to prepare for a job interview at Jennifer Griffiths Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
