Customer Services Lead in Enfield

Lead a customer service team in a fast‑paced FMCG distribution environment, driving service quality, performance and customer experience.

Key Focus

• Leading, coaching and motivating a customer service team
• Implementing QA and performance management processes
• Monitoring SLAs, QA results and team productivity
• Managing escalations and working cross‑functionally
• Maintaining strong internal communication
• Supporting training and continuous improvement initiatives

Responsibilities

• Leading, coaching and motivating a customer service team
• Implementing QA and performance management processes
• Monitoring SLAs, QA results and team productivity
• Managing escalations and working cross‑functionally
• Maintaining strong internal communication
• Supporting training and continuous improvement initiatives

Qualifications

• Strong experience managing a customer service team
• FMCG, distribution or logistics background essential
• Strong QA, data analysis and Excel skills
• Customer‑centric, commercially aware and adaptable

If this sounds like you, please apply today!