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For Companies At a Glance
- Tasks: Provide first line IT support and maintain customer databases.
- Company: Join a dynamic tech company focused on innovative solutions.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a supportive team that values your input and fosters learning.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Opportunity to work remotely and gain hands-on experience in IT.
The predicted salary is between 30000 - 42000 £ per year.
First line IT telephone support for customers including routine preventative maintenance for customer databases, dial in to customer networks to restart servers, IT application support e.g. set up reports and file sharing, setting up new users etc.
Provide technical support for all product lines for customers and employees.
Provide support for field based Technical Specialists.
Locations
Technical Support Specialist employer: Jenkin Halls Recruitment
Contact Detail:
Jenkin Halls Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with common technical issues and solutions related to IT support. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical users. Being able to convey information clearly is crucial for a Technical Support Specialist.
✨Tip Number 3
Get hands-on experience with the tools and software commonly used in technical support roles. Familiarity with remote access tools and customer relationship management (CRM) systems can give you an edge.
✨Tip Number 4
Network with current or former Technical Support Specialists. They can provide insights into the role and may even share tips on what our team at StudySmarter looks for in candidates.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities of a Technical Support Specialist. Highlight your relevant experience in IT support, customer service, and any technical skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in providing first-line IT support. Include specific examples of how you've handled technical issues, supported users, and maintained databases. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention your problem-solving skills and provide examples of how you've successfully resolved technical issues in the past. Make sure to express your enthusiasm for the company and the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for a Technical Support Specialist.
How to prepare for a job interview at Jenkin Halls Recruitment
✨Know Your Technical Stuff
Brush up on the technical skills relevant to the role. Be prepared to discuss your experience with IT support, database maintenance, and troubleshooting common issues. Familiarity with the specific products and services offered by the company will give you an edge.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your problem-solving abilities. You might be asked to walk through how you would handle a specific technical issue. Use examples from your past experiences to illustrate your approach and thought process.
✨Practice Customer Service Scenarios
As a Technical Support Specialist, you'll need to communicate effectively with customers. Prepare for questions that assess your customer service skills. Think of scenarios where you successfully resolved a customer's issue and how you maintained a positive relationship.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. Inquire about the team dynamics, the tools they use for support, or how success is measured in the position.
